Guest Services Representative (Part-Time)

AVE by Korman Communities • Florham Park, NJ

1d • $18 - $22 • Onsite

About The Position

AVE is seeking a Guest Services Representative to serve as the face of its hospitality-oriented residential community and create a strong first impression for residents, clients, prospects, and visitors. The role focuses on providing warm, professional, high-touch service, anticipating residents’ needs, and helping ensure expectations are exceeded. Representatives build personalized relationships with residents and guests, recognize VIPs and returning guests, and help create an elevated residential experience in furnished short-term and longer-term apartment communities.

The position supports day-to-day community operations, including reservations, guest arrivals and departures, key cards, packages, the coffee station, and coordination of move-ins, move-outs, suite preparations, and work orders. The representative communicates with residents and guests by email, phone, and in person, and works with management, maintenance, and housekeeping teams. The role also includes walking suites before arrivals to confirm brand standards, providing local directions and recommendations, greeting prospects, and serving as a contact for VIP corporate clients. The schedule requires availability Sundays from 3:00 p.m. to 11:00 p.m., with flexibility to cover additional shifts as requested.

Requirements

• Face-to-face customer service experience in the hospitality industry.
• Strong interpersonal and relationship-building skills.
• Professional verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to problem-solve and proactively alleviate potential resident concerns.
• Willingness to learn and use industry systems and programs.
• Ability to work independently and as part of a team.
• Availability to work Sunday from 3:00 p.m. to 11:00 p.m., with flexibility to cover additional shifts as requested.

Nice To Haves

• Experience in travel, relocation, corporate housing, or the multifamily industry is strongly preferred.
• Yardi and/or Orion experience is a plus.

Responsibilities

• Anticipate and address residents’ needs and promptly follow up on questions or concerns.
• Provide high-touch customer service to residents and guests, recognizing VIPs, returning guests, corporate clients, and special occasions.
• Build meaningful relationships with residents through consistent, personalized interactions.
• Keep reservations current with detailed notes and walk suites before guest arrivals to ensure AVE brand standards are met.
• Respond to resident and guest requests by email, phone, and face-to-face interaction.
• Coordinate with management, maintenance, and housekeeping regarding move-ins, move-outs, make-readies, and work orders.
• Support daily community operations, including creating key cards, logging packages, handling check-in and check-out procedures, and servicing the coffee station.
• Contribute to a positive and professional team environment and help achieve AVE’s business goals.
• Provide residents and clients with directions and recommendations for local points of interest.
• Support sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients.
• Work Sundays from 3:00 p.m. to 11:00 p.m. and flexibly cover additional shifts as requested.

Benefits

• Approximate base compensation of $18–$22 per hour.
• Additional bonus potential paid monthly and/or quarterly, depending on the position.
• Fun, positive, and collaborative work environment.
• Robust training program and ongoing professional development opportunities.
• Comprehensive benefits package including PTO, medical, vision, dental, and 401(k) for permanent full-time roles only.
• Paid Birthday Time Off during the employee’s birthday month each year for permanent part-time and full-time roles only.
• Paid Volunteer Time Off each year and opportunities to participate in company drives and fundraisers for permanent part-time and full-time roles only.
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel for permanent part-time and full-time roles only.
• Potential for long-term career advancement within a rapidly expanding organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed