Part-Time Guest Services Representative

City of New Braunfels•New Braunfels, TX

8d•Onsite

About The Position

Under general supervision, the Guest Services Representative assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs. The role supports the delivery of high-quality, consistent community programs and services and helps prepare and maintain facilities, including DAS REC, New Braunfels Recreation Center, in a safe condition and in compliance with City objectives, policies and procedures, and applicable state and federal laws. The representative greets guests, answers calls, provides program information, supports front desk and payment transactions, and operates the computer registration and reservation system. The role also assists with program promotion and special-event coordination, sales goals, facility cleanliness, and Kinder Care coverage when needed. Work is performed in an office and indoor recreation-facility environment, with potential exposure to chemicals, wet surfaces, pool maintenance equipment, infectious diseases, and bloodborne pathogens. The position may require travel between work locations, reliable transportation, irregular hours, and work during or around emergencies or disasters.

Requirements

Must be at least 16 years of age.
Knowledge of the operational characteristics, services, and activities of an aquatics facility.
Knowledge of customer service principles and practices.
Knowledge of cash, check, and credit card transaction processes.
Skill in interpreting customer and facility needs and resolving customer service and public relations issues.
Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Ability to respond to emergencies and determine corrective actions using available resources.
Ability to establish and maintain cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Ability to operate and maintain a personal computer using business software and communications equipment.
Ability to communicate effectively, clearly, and concisely, verbally and in writing.
Ability to sit, stand, bend, and reach for extended periods, and safely pull, push, lift, and carry items weighing up to 50 pounds.
Reliable transportation to meet the needs of a multi-location schedule.
Availability to work irregular hours, including weekdays, weekends, holidays, early mornings, and late evenings; may be required to work immediately before, during, or after an emergency or disaster.

Nice To Haves

One year of customer service or public interaction experience is preferred.

Responsibilities

Assist in delivering high-quality and consistent programs and services to the community.
Help prepare and maintain facilities, including DAS REC, in a safe condition and in compliance with City objectives, policies and procedures, and state and federal laws.
Assist with promoting departmental programs and coordinating and setting up city-wide special events.
Answer incoming calls and provide departmental program information in person and by telephone.
Greet recreation center guests and provide prompt, courteous, and friendly customer service.
Assist with front desk activities, including processing cash, check, and credit card transactions and operating the computer registration and reservation system.
Assist in reaching sales goals for memberships, personal training, class registrations, and related offerings.
Help maintain a clean recreation center environment by providing custodial services as needed.
Provide additional assistance in the Kinder Care area when needed.
Perform other duties as assigned or required.