Part-Time Guest Services Representative
About The Position
Under general supervision, the Guest Services Representative helps ensure customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs. The position supports DAS REC, New Braunfels Recreation Center, by assisting with program and service delivery, facility readiness, public information, front-desk operations, sales goals, and cleanliness. The role may also provide help in the Kinder Care area and perform other assigned duties. Work takes place in an office environment and indoors in all weather conditions. The position may involve exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases, and blood-borne pathogens. Employees may need to travel between work locations and must have reliable transportation. Irregular hours may include weekdays, weekends, holidays, early mornings, and late evenings. Employees may be required to work immediately before, during, or after an emergency or disaster. This is a safety- and/or security-sensitive position.
Requirements
- Must be at least 16 years of age.
- Knowledge of the operational characteristics, services, and activities of an aquatics facility.
- Knowledge of customer-service principles and practices.
- Knowledge of cash, check, and credit-card transaction processes.
- Skill in interpreting customer and facility needs and resolving customer-service and public-relations issues.
- Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
- Skill in responding to emergencies and determining corrective actions using available resources.
- Ability to establish and maintain cooperative, effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
- Ability to operate and maintain a personal computer using business software and communications equipment.
- Effective, clear, and concise verbal and written communication skills.
- Reliable transportation to meet the needs of a multi-location schedule.
- Ability to sit, stand, bend, and reach for extended periods and safely pull, push, lift, and carry items weighing up to 50 pounds.
Nice To Haves
- One year of customer-service or public-interaction experience is preferred.
Responsibilities
- Assist in delivering high-quality and consistent programs and services to the community.
- Prepare and help maintain facilities, including DAS REC, in a safe condition and in compliance with City objectives, policies, procedures, and applicable state and federal laws.
- Help promote departmental programs and coordinate and set up city-wide special events.
- Answer incoming calls and provide program information in person and by telephone; greet recreation center guests and provide prompt, courteous customer service.
- Help manage front-desk activities, including processing cash, check, and credit-card transactions and operating the computer registration and reservation system.
- Help achieve sales goals for memberships, personal training, and class registrations.
- Help maintain a clean recreation center by providing custodial services as needed.
- Provide additional help in the Kinder Care area when needed.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
