Guest Services Representative, Part Time

City of Hope • Zion, IL

10d

About The Position

The Guest Services Representative consistently demonstrates a high standard of customer service and patient care while supporting the Guest Quarters and Hospital Concierge Desk. The role provides patients and guests with a warm, professional, and genuine welcome and ensures their questions and concerns are addressed with a high level of service. The representative works closely with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.

This is a floater position supporting both North and Concierge locations in Zion, Illinois. The schedule combines first and second shifts based on business needs. Work is primarily Friday through Sunday, with flexibility to provide weekday coverage as needed. Weekend shifts may include Friday and Saturday, 7:00 AM–3:30 PM or 3:00 PM–11:30 PM, and Sunday, 7:00 AM–12:00 PM. On-call coverage is approximately one to two days per week, based on department needs.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in a fast-paced customer service environment.

Nice To Haves

• Healthcare or hotel/hospitality experience.
• Some college, particularly coursework or a major in hospitality or hotel services.

Responsibilities

• Support the Guest Quarters and Hospital Concierge Desk.
• Provide patients and guests with a warm, professional, and genuine welcome.
• Address questions and concerns with a high level of customer service and patient care.
• Work closely with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED