Guest Services Representative | Part-Time

AccorHotel • Wailea-Makena, HI

1d • Onsite

About The Position

The Guest Services Representative provides personalized, timely, and efficient service in accordance with Fairmont and Leading Quality Assurance standards. The role is based at Fairmont Kea Lani, a luxury oceanfront resort in Wailea, Maui, and includes front desk responsibilities and coverage of overnight shifts. The representative helps guests with check-in, account settlement, resort and island information, and requests, while promoting accommodations and resort services. The position pays $31.78 per hour and requires a variable schedule that may include evenings, overnight shifts, weekends, and holidays.

Requirements

• High school diploma and/or vocational training.
• At least one year of experience in a fast-paced hotel environment involving multitasking, attention to detail, administrative duties, and customer service.
• Authorization to work in the United States as defined by the Immigration Reform and Control Act of 1986; the position does not offer work visa sponsorship.
• Ability to work varying schedules, including weekends and holidays, and cover PM and overnight shifts.

Nice To Haves

• A degree in hotel/hospitality or tourism.
• Previous experience in a luxury hotel environment.

Responsibilities

• Greet guests, check them in, and settle guest accounts while following service standards.
• Provide informative assistance about resort facilities, activities, restaurants, and other relevant island and resort offerings.
• Promote and upsell accommodations and resort services.
• Communicate internal and external guest requests using applicable resort software.
• Maintain accurate daily transaction records, including cash handling, currency exchange, and bank balancing.
• Ensure the lobby’s cleanliness and maintenance exceed expectations.
• Review group resumes and ensure incoming and outgoing group details are executed.
• Cover overnight shifts and complete assigned duties.
• Participate actively in monthly departmental sales promotions.
• Organize time to complete work according to shift demands.
• Provide engaging, personalized, timely, and efficient service while maintaining an atmosphere of aloha.
• Focus on guest needs and remain calm and courteous.
• Develop knowledge of the island, resort, and resort offerings to serve as a trusted guide for guests.

Benefits

• Medical, vision, and dental benefits, including extended benefits such as basic insurance, TDI, and long-term disability for regular full-time and part-time employees.
• 401(k).
• One complimentary duty meal for employees who work more than six hours per shift.
• Food and beverage discounts at Fairmont Kea Lani; venue-specific discounts may vary.
• Wellness offerings.
• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through company academies.
• Opportunities for professional growth within the property and across the company.
• Opportunities to contribute through corporate social responsibility activities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED