Guest Services Representative, Part Time
About The Position
The Guest Services Representative supports the Guest Quarters and Hospital Concierge Desk, consistently delivering a high standard of customer service and patient care. The role welcomes patients and guests warmly and professionally and addresses their questions and concerns with a high level of service. The representative works closely with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling. This is a floater position supporting both North and Concierge locations in Zion, Illinois. The representative works a combination of first and second shifts based on business needs, primarily Friday through Sunday, with flexibility to cover weekdays as needed. Anticipated weekend hours include Friday and Saturday shifts of 7:00 AM–3:30 PM or 3:00 PM–11:30 PM, and Sunday hours of 7:00 AM–12:00 PM. The role also includes approximately one to two on-call days per week, based on department needs.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a fast-paced customer service environment.
Nice To Haves
- Healthcare or hotel/hospitality experience.
- Some college, particularly coursework or a major in hospitality or hotel services.
Responsibilities
- Support the Guest Quarters and Hospital Concierge Desk.
- Provide a warm, professional, and genuine welcome to patients and guests.
- Address patients’ and guests’ questions and concerns with a high level of service.
- Work closely with Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.
- Float between the North and Concierge locations in Zion, IL, and provide shift and weekday coverage based on business needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
