Guest Services Event Staff | Part-Time | CURE Insurance Arena

Oak View Group•Trenton, NJ

5d•Onsite

About The Position

As a member of the Guest Services Event Staff Team at CURE Insurance Arena, you will help create a safe, informed, and welcoming experience for guests. Staff may work in several areas of the arena, with duties that can include ushering, ticket scanning, concourse customer service, and greeting guests. You will offer directions and venue information while helping maintain a fun and friendly atmosphere. The role pays $15.92 per hour and is part-time. The position will remain open until February 5, 2026.

Requirements

Must enjoy working with and helping people.
Ability to stand for extended periods.
Ability to maintain a positive attitude while handling difficult situations.
Flexible schedule, including availability to work most home basketball games.
Weekend availability is required.

Nice To Haves

At least 6 months of previous experience in a hospitality or entertainment environment.
High school diploma or GED.

Responsibilities

Prepare the assigned section for guests by wiping down seats, identifying potential hazards, and reporting issues to a supervisor.
Welcome fans when gates open with a friendly and helpful attitude.
Scan event tickets and ensure guests use the proper ticket for entry.
Help fans locate their ticketed seats.
Watch for potential hazards and report incidents.
Monitor the assigned area for issues and opportunities to improve the guest experience.
Respond promptly and professionally to guest concerns and complaints.
Assist guests in ADA-accessible seating sections.
Enforce building policies and procedures to help ensure a safe environment.
Manage foot traffic during large crowds.
Check guest identification to verify age requirements for alcohol purchases.
Learn the venue's emergency evacuation plan and assist guests during emergencies.