Event Staff Guest Services

Medieval Times Dinner & Tournament•Toronto, IA

6d•CA$19 - CA$19

About The Position

Medieval Times is seeking high-energy, friendly individuals for its Guest Services / Event Staff department. Event Staff members help create the Medieval Times experience by greeting and assisting guests, while patrolling and monitoring the premises to help prevent theft, violence, and violations of rules. The role involves interacting with guests and team members, maintaining safety, responding to problems and emergencies, and checking facility equipment and horse stables.

Requirements

Ability to interact and communicate with team members and guests.
Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed.
Ability to lift up to 40 lbs.
Ability to work indoors in environmentally controlled conditions and occasionally outdoors in all weather conditions.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Must have a valid driver's license.
Ability to walk, stand, or sit for extended periods and occasionally run short distances.

Nice To Haves

High school diploma or equivalent preferred.
1–2 years of event staff or guest services experience preferred.

Responsibilities

Interact with guests, answer questions, and act as an ambassador for Medieval Times.
Patrol and monitor the interior and exterior of the facility to help ensure the safety of team members, guests, and property.
Recognize and anticipate safety hazards and potentially volatile situations, address them as needed, and resolve problems.
Enforce local laws and ordinances, as well as Medieval Times rules and regulations.
Accompany cashiers when transporting money between the Cash Control department and Retail departments.
Call police or fire services in emergencies.
Inspect building environmental controls and other equipment to ensure they are turned off when not in use.
Inspect stables to ensure the security of horses.
On non-show days, record property and equipment issues and visitors in the security log.
Perform additional duties as assigned.