Event Manager - Guest Services Events

GardaWorld•Dallas/Arlington, TX

2d•Onsite

About The Position

BEST Crowd Management is hiring an exempt-level Event Manager to manage, oversee, and coordinate event operations at an assigned location. Under the direction of the Assistant Account Manager and/or Account/Area Manager, the Event Manager supports operational planning and service delivery, responds to client requests, and works to meet customer requirements and provide optimal guest satisfaction. The role includes operational and administrative support, staff supervision and development, client and security relationship management, incident escalation, and coordination of event execution. The manager assigns and directs work through Event Supervisors, supports event staff and security personnel, and maintains current standard operating procedures and training information. The position is based in Arlington, Texas, and requires a flexible schedule that includes weekends, nights, event evenings, overnight operation shifts, and holidays. The work may involve extended periods standing or walking, outdoor weather conditions, confined spaces, and occasional work at heights.

Requirements

Minimum of 1–3 years of professional-level experience.
At least one year of previous experience in customer service, security, or a related field.
Able to work a flexible schedule, including weekends, nights, event evenings, overnight operation shifts, and holidays.
Able to monitor company communications and respond to time-sensitive matters involving clients, staff, and senior executives.
Able to communicate clearly, use independent judgment and discretion, and understand when to notify superiors and colleagues.
Excellent oral and written communication skills, including reading, writing, and oral proficiency in English.
Adaptable and able to respond effectively to changes in situations or information.
Able to pass a background check.

Nice To Haves

Prior experience in security, event staffing, law enforcement, or the military.
Previous security, military, EMS, or law enforcement experience.

Responsibilities

Support operational responsibilities as assigned, including recruiting, hiring, security licensing, training, scheduling, event-day operations, and administrative duties.
Serve as the direct supervisory contact for Event Supervisors on performance, operations, and department needs.
Supervise, motivate, coach, and train direct reports; evaluate their work performance and recommend assignments as needed.
Maintain positive client and security relationships through frequent team and client contact and support.
Identify issues at events and notify the Account Manager, Area Manager, and/or client as appropriate; write reports or assist with investigations when directed.
Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Area Manager, and/or client.
Assist with coordinating the technical and managerial aspects of event operations at the assigned location, including responding to client requests.
Assign tasks to Event Supervisors, Event Staff, and Event Security and direct work throughout events.
Coordinate and conduct on-the-job training by developing and improving standard operating procedures, including post orientation, order reviews, routine duties, emergency responses, and client-specific needs.
Ensure standard operating procedures and training information are maintained and updated, and that positions are maintained, clean, and organized.
Perform other duties and responsibilities as requested or required.