Event Manager - Guest Services Events

GardaWorld•Arlington, TX

4d•$52,000 - $57,000•Onsite

About The Position

BEST Crowd Management is hiring an exempt-level Event Manager to oversee and coordinate event operations at an assigned location. Under the direction of the Assistant Account Manager and/or Account/Area Manager, the Event Manager helps ensure customer satisfaction by meeting client requirements through operational planning and service delivery. The role includes coordinating technical and managerial aspects of event operations, responding to client requests, and supervising Event Supervisors and event staff. The position supports recruiting, hiring, licensing, training, scheduling, event-day operations, and administrative work as assigned. It also involves maintaining client and security relationships, identifying and escalating issues and emergencies, and keeping operating procedures, training information, and work areas up to date and organized. The role requires a flexible schedule that can include weekends, nights, overnight shifts, and holidays, as well as extended periods of standing or walking and work in varied outdoor conditions. BEST Crowd Management provides equal employment opportunities and complies with applicable nondiscrimination laws.

Requirements

Minimum 1–3 years of professional-level experience.
At least one year of previous experience in customer service, security, or a related field.
Ability to work a flexible schedule, including weekends, nights, event evenings, overnight operation shifts, and holidays.
Ability to monitor company communications and respond to time-sensitive matters involving clients, staff, and senior executives.
Articulate, able to exercise good independent judgment and discretion, and able to recognize when to notify superiors and colleagues.
Excellent oral and written communication skills, including reading, writing, and oral proficiency in English.
Ability to adapt effectively to changes in situations or information.
Ability to pass a background check.
Ability to frequently sit, stand, walk, talk, or hear; stand or walk for extended periods of up to 10 hours; and occasionally climb, work at heights, stoop, bend, reach above the shoulders, or work in confined spaces.
Ability to occasionally lift, push, or pull up to 45 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Previous experience in security, event staffing, law enforcement, or the military.
Previous security, military, EMS, or law enforcement experience.

Responsibilities

Support assigned operational duties, including recruiting, hiring, security licensing, training, scheduling, event-day operations, and administrative responsibilities.
Serve as the direct supervisory contact for Event Supervisors; supervise, motivate, coach, train, and evaluate direct reports, and recommend assignments as needed.
Maintain positive client and security relationships through frequent contact and support.
Identify event issues and escalate them to the Account Manager/Area Manager and/or client as appropriate; write reports or assist with investigations as directed.
Respond to client or site emergencies and ensure appropriate communication with the Account Manager and/or client and Area Manager.
Assist in coordinating technical and managerial aspects of event operations at the assigned location, including responding to client requests.
Assign work tasks to Event Supervisors, Event Staff, and Event Security and direct work throughout events.
Coordinate and conduct on-the-job training, including developing and improving standard operating procedures and training staff on posts, orders, routine duties, emergencies, and client needs.
Ensure Standard Operating Procedures and training information are maintained and updated, and that positions are maintained, cleaned, and organized.
Perform other duties and responsibilities as requested or required.