Guest Services Staff

Arizona Athletic Grounds•Mesa, AZ

9d•Onsite

About The Position

Guest Services Staff are the first point of contact for visitors to Arizona Athletic Grounds (AAG) and help create a welcoming first impression. The role focuses on high-touch, hospitality-driven service and includes managing activities in outdoor tents, the lobby, entry points, and Box Office. Staff provide information in person and by phone, direct guests, and assist employees. Work hours vary. Steady availability is needed Friday, Saturday, Sunday, and holidays, with occasional weekday hours from 6:00 a.m. to 2:30 p.m. Monday through Friday.

Requirements

Strong customer service mindset and passion for delivering exceptional guest experiences.
Excellent communication and interpersonal skills, with the ability to interact with diverse audiences.
Professional appearance and demeanor.
Ability to multitask and remain composed in a fast-paced, high-traffic environment.
Strong problem-solving skills and a solution-oriented approach.
Comfort using basic office systems, scheduling tools, and communication platforms.
Ability to work independently and collaborate effectively with cross-functional teams.
Reliability, accountability, and attention to detail.
Ability to communicate respectfully with visitors, coworkers, vendors, supervisors, managers, customers, and client representatives.
Ability to provide clear directions and respond accordingly.
High school diploma or equivalent/GED.
Valid driver’s license, required for golf cart and other equipment use.
Ability to tolerate moderate to loud noise levels and busy environments.
Ability to work indoors and outdoors in high- or low-temperature climates.

Responsibilities

Serve as a primary point of contact for guests and visitors entering Arizona Athletic Grounds through various entry points.
Deliver a welcoming, professional, high-touch guest experience.
Perform front desk operations, including check-in/check-out, credentialing, and access control.
Provide accurate information and directions about events, amenities, schedules, and facility services.
Coordinate with Security, Operations, and Event Services to support guest flow and resolve issues.
Handle guest inquiries, requests, and concerns promptly, professionally, and discreetly.
Support VIP guests, clients, and partners with personalized service.
Enforce policies proactively, such as restrictions on food and beverages, pets, and chairs.
Anticipate guest needs and offer solutions to enhance their experience.
Maintain regular and punctual attendance.
Perform other duties and responsibilities as assigned.