Guest Services

Liberty Pointe•Doylestown, PA

About The Position

Liberty Pointe Rehabilitation & Nursing Center is hiring a part-time Guest Services team member in Doylestown, Pennsylvania. This is an every-weekend position, working 12 p.m. to 8 p.m. The Guest Services team provides a welcoming guest experience from admission through discharge and helps patients, residents, families, and staff navigate the transition into the facility. The role leads the Ambassador Rounds program, ensures rooms are ready for admissions, explains services and departments, and serves as a primary contact for guest needs. It also supports admissions, engages with new patients and families, and helps encourage positive reviews and share success stories. The position requires a professional, personable, and friendly approach, strong communication, administrative capabilities, and the ability to multitask. A uniform is provided. The position reports to the Admissions Director.

Requirements

Exceptional customer service skills.
Professional, personable, and friendly manner.
Ability to handle a variety of communication situations.
Administrative skills and ability to multitask.
Computer skills needed to effectively accomplish required tasks.

Responsibilities

Conduct daily Ambassador Rounds to ensure rooms are ready for admission.
Meet with patients and families upon admission to assist with the transition.
Understand staff members’ roles and functions to address needs appropriately.
Complete administrative projects as directed by the supervisor.
Use appropriate computer skills to accomplish required tasks.
Support the admissions and activities departments with tours, paperwork, and engagement.
Help educate patients and families about facility services and departments and act as a liaison between them and facility departments.
Engage patients and families to encourage positive reviews and share success stories.