Guest Services

Ottine Mineral Springs • Gonzales, TX

1d

About The Position

Ottine Mineral Springs is seeking friendly, detail-oriented Guest Services staff to support its wellness resort and provide a seamless guest experience. The role handles guest inquiries by phone and email, books and modifies spa appointments, and manages responses to social media and Google reviews. It also involves sharing information about spa services and resort offerings, coordinating with on-site staff, and maintaining accurate records of guest interactions and bookings. The position requires some evenings, weekends, and holidays, and may occasionally involve working alongside Guest Services Attendants on site. Additional duties may be assigned as operational needs change. Responsibilities and job descriptions may be reviewed and modified.

Requirements

• Proven experience in customer service, hospitality, or spa/wellness environments.
• Strong verbal and written communication skills.
• High school diploma or GED.
• Comfort handling phone, email, and social media communications.
• Ability to speak, read, write, and understand English.
• Reliability, punctuality, and professional communication skills.
• Ability to work under pressure with patience and strong customer service.
• Excellent organizational and multitasking skills.
• Manual dexterity, auditory and visual skills, ability to follow written and verbal instructions and procedures, and capacity to communicate effectively and professionally.
• Tech-savvy and able to learn new tools and systems quickly.
• High attention to detail and commitment to creating a seamless guest experience.
• Availability to work evenings, weekends, weekdays, and holidays.

Nice To Haves

• Experience with booking or reservation software; experience with spa management platforms is a plus.

Responsibilities

• Answer incoming phone calls promptly and respond to guest inquiries professionally and warmly.
• Monitor and respond to emails about spa services, general questions, and guest needs.
• Schedule and modify spa appointments using the resort’s booking system.
• Provide information about spa services, availability, and resort offerings.
• Respond professionally to Google and social media reviews in a brand-appropriate tone.
• Engage with guests through social media direct messages and comments as needed.
• Coordinate with on-site staff to ensure accurate bookings and communication.
• Maintain accurate records of guest interactions and bookings.
• Deliver customer service aligned with Ottine Mineral Springs’ values.
• Identify and escalate issues or concerns to appropriate team members when necessary.
• Maintain a thorough understanding of resort amenities and directions to and from the resort.
• Participate in team meetings and training sessions.
• Occasionally work alongside Guest Services Attendants on site.
• Carry out additional tasks and duties as needed or directed.

Benefits

• Opportunities for continuous learning and development.
• Potential for career advancement with dedication and demonstrated performance.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED