Guest Services | Dispatcher | Full Time

Omni Hotels & Resorts•Asheville, NC

4d•Onsite

About The Position

The Guest Service Agent provides assistance and services to guests and the hotel to ensure pleasurable accommodations at Omni Grove Park Inn & Spa. The role involves guest interaction, luggage and parcel handling, coordinating transportation and special requests, maintaining public areas, and supporting hotel safety and service standards. The position requires a flexible schedule that includes weekends and holidays.

Requirements

Excellent customer service skills.
Strong communication, presentation, training, and organizational skills.
Professional business appearance, attitude, and performance.
Must pass a pre-employment drug screen.
Valid Class C license required.
Must be able to work a flexible schedule, including weekends and holidays.
Fluent English speaking ability.

Nice To Haves

Previous hotel guest services experience is highly preferred.

Responsibilities

Use friendly and appropriate expressions when engaging guests.
Be fully acquainted with local points of interest.
Deliver parcels, mail, and special deliveries to guestrooms, executive offices, or meeting rooms.
Keep public areas and the bell closet clean and tidy.
Follow up on guest complaints to ensure problems are resolved.
Arrange guest requests such as flowers, rental cars, luggage forwarding, sightseeing tours, and information about local shopping areas.
Use bell carts effectively and cautiously.
Direct guests to the Front Desk or meeting rooms.
Call taxis or shuttles for guests as needed.
Assist with retrieving and loading guest luggage.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Engage in conversation with guests.
Attend designated staff meetings and training sessions.
Complete tasks assigned by the manager.
Help guests locate other areas of the hotel, walking them to their destination when possible.
Follow company policies and procedures, maintain a clean uniform and professional appearance, protect confidential information, and safeguard company assets.
Follow safety and security policies, report accidents, injuries, and unsafe conditions, and complete required safety training and certifications.