DISPATCHER (FULL TIME)
About The Position
Crothall Healthcare is hiring a full-time Dispatcher at Texas Health Fort Worth in Fort Worth, Texas. The Dispatcher coordinates and monitors Patient Transportation services by accurately and promptly dispatching and managing customer transportation requests. The role provides customer service to patients, families, visitors, and staff; coordinates transporter activities; and helps ensure requests are completed efficiently, on time, and according to departmental standards, priorities, and patient appointments. The position may transport patients when necessary and serves as a liaison between Patient Transportation and other departments. The schedule is full-time, with days varying and hours from 4:00 p.m. to 12:30 a.m. Rotating weekends are required. No prior experience is required; training is available. The fixed pay rate is $18.00 per hour. Crothall Healthcare provides specialized support services to the healthcare industry. The company describes its culture as focused on caring for people, belonging, purpose, and high standards of detail, safety, and excellence.
Requirements
- No prior experience is required; the employer is willing to train.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Responsibilities
- Provide attentive, detail-oriented customer service.
- Apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
- Determine, explain, and develop dispatcher logic and transporter activities; transport patients when necessary.
- Direct transport operations and transporter activities, ensuring tasks are completed on time.
- Monitor the availability and completion of tasks and follow up on service and operational issues.
- Ensure transportation requests are handled efficiently and promptly according to departmental standards, priorities, and patient appointments.
- Serve as a liaison between Patient Transportation and other departments.
- Assign, collect, and distribute pagers; monitor daily sign-in and sign-out procedures.
- Develop and promote positive customer service relationships with patients, family members, visitors, and staff.
- Ensure transportation requests are dispatched accurately and promptly and maximize staff productivity.
- Resolve complaints from patients, visitors, staff, or employees and recommend solutions for ongoing or recurring issues.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
