Full Time Dispatcher

McAllister Towing • Norfolk, NY

10h • Onsite

About The Position

McAllister Towing of Virginia is seeking a full-time Dispatcher for its Norfolk location. The Dispatcher coordinates communications among the home office, management, shipping agents, ships, pilots, terminals, reporting agencies, and boat crews to ensure all parties are informed about shipping activity and movements. The role involves dispatching appropriate tugs and pilots, coordinating crew activities, monitoring service delivery, maintaining shipping and pilot records, and supporting billing and sales documentation.

During training, the schedule is Monday through Thursday, 0800–1600, subject to change. Once qualified, the schedule is Monday through Thursday, 1600–0001, subject to change. Extra shifts may be available. The position requires a flexible schedule and availability to work holidays, weekends, night shifts, and mid shifts. The employer states that applicants must be local. The role is non-exempt and requires the ability to work 12-hour shifts.

Requirements

• Must be local to the Norfolk location.
• Must have organization, problem-solving, and scheduling skills.
• Must have superior customer service and communication skills.
• Must have excellent analytical skills and the ability to formulate and communicate directions.
• Must be proficient in Microsoft Excel, Word, and Outlook, and able to learn new software programs quickly.
• Must be able to operate radios on the correct frequencies.
• Must have a good, clear voice and be fluent and articulate in English.
• Must be able to work 12-hour shifts.
• Must have a flexible schedule and be able to work holidays, weekends, night shifts, and mid shifts.

Responsibilities

• Operate electronic communications equipment, including two-way radios, telephone systems, fax machines, computers, software programs, and cellular telephones.
• Communicate with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity; coordinate crew activities with the Personnel Department.
• Maintain communications with agents, ships, pilots, terminals, and boat crews necessary to complete ship movements and barge loading and discharging; keep pilots informed about their ships and schedules.
• Organize and dispatch the appropriate tugs and pilots for each job; evaluate available equipment and crews against job requirements and assign them accordingly.
• Oversee services performed by tug and barge crews and take appropriate measures to ensure work is performed efficiently and professionally.
• Update and monitor the database system with shipping and pilot activity.
• Document activities by completing forms, reports, logs, and records, including materials used for billing and sales information.
• Maintain the proper functioning of systems and equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Promote a positive image to colleagues, customers, the marine industry, and the community by providing cost-efficient, quality service in a safe environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed