DISPATCHER (FULL TIME)

Compass Group•Fort Worth, TX

10d•$24 - $36•Onsite

About The Position

Coordinates and monitors services activities through timely, accurate dispatch and management of customer requests. Essential Duties and Responsibilities: Provides quality customer service to customers by providing one-on-one attention to detail. Coordinates with the Service Team and Project Management to schedule equipment startups, programming, commissioning, and other service activities. Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations. Proactively plans, schedules, and dispatches service calls and preventive maintenance inspections, assigning technicians based on skill level, availability, and customer needs. Ensures service requests are addressed efficiently and timely according to departmental standards and customer priorities. Communicates service status and follows up with customers upon completion. Serves as a liaison between service technicians, customers, Project Management, and other departments to ensure effective communication and coordination of service activities. Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures. Develops and maintains positive customer relationships. Ensures accurate, timely dispatch of service requests and maximum technician productivity. Communicates business opportunities to Account Managers and quoted work opportunities to Inside Sales. Resolves customer concerns, scheduling conflicts, and service-related issues. Exercises sound judgment in emergency situations and recommends solutions to recurring operational challenges. Performs other duties as assigned.

Requirements

3-5 years of experience as a dispatcher
HVAC/Service industry experience required

Responsibilities

Provides quality customer service to customers by providing one-on-one attention to detail.
Coordinates with the Service Team and Project Management to schedule equipment startups, programming, commissioning, and other service activities.
Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
Proactively plans, schedules, and dispatches service calls and preventive maintenance inspections, assigning technicians based on skill level, availability, and customer needs.
Ensures service requests are addressed efficiently and timely according to departmental standards and customer priorities.
Communicates service status and follows up with customers upon completion.
Serves as a liaison between service technicians, customers, Project Management, and other departments to ensure effective communication and coordination of service activities.
Assigns, collects and distributes pagers.
Monitors daily sign-in/out procedures.
Develops and maintains positive customer relationships.
Ensures accurate, timely dispatch of service requests and maximum technician productivity.
Communicates business opportunities to Account Managers and quoted work opportunities to Inside Sales.
Resolves customer concerns, scheduling conflicts, and service-related issues.
Exercises sound judgment in emergency situations and recommends solutions to recurring operational challenges.
Performs other duties as assigned.