Dispatcher (Full Time)

Compass Group • Fort Worth, TX

8d • Onsite

About The Position

Quantum North America is hiring a full-time Dispatcher at its Fort Worth, Texas location. The Dispatcher coordinates and monitors service activities through accurate, timely dispatching and management of customer requests. The position works with service technicians, customers, Project Management, Account Managers, Inside Sales, and other departments to coordinate service activities and provide effective customer service. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the posting also notes that full- and part-time arrangements may be available to meet scheduling needs. The pay range is $24.00 to $36.00 per hour.

Quantum North America is a design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. It is headquartered in Dallas/Fort Worth and reports a team of more than 125 professionals, more than 125 projects completed annually, and operations in 30 states. As a Compass Group company, it describes its workplace as collaborative and accountable, with innovation and client satisfaction as priorities.

Requirements

• 3–5 years of experience as a dispatcher.
• HVAC or service industry experience required.

Responsibilities

• Provide detailed, one-on-one customer service.
• Coordinate with the Service Team and Project Management to schedule equipment startups, programming, commissioning, and other service activities.
• Direct the transport function and transporters to ensure tasks are completed on time.
• Monitor procedures relating to task availability and completion, and follow up on service and operational issues.
• Proactively plan, schedule, and dispatch service calls and preventive maintenance inspections, assigning technicians according to skill level, availability, and customer needs.
• Ensure service requests are handled efficiently and promptly according to departmental standards and customer priorities.
• Communicate service status and follow up with customers after service is completed.
• Coordinate communication among service technicians, customers, Project Management, and other departments.
• Assign, collect, and distribute pagers, and monitor daily sign-in and sign-out procedures.
• Develop and maintain positive customer relationships.
• Ensure service requests are dispatched accurately and promptly while maximizing technician productivity.
• Communicate business opportunities to Account Managers and quoted-work opportunities to Inside Sales.
• Resolve customer concerns, scheduling conflicts, and service-related issues.
• Exercise sound judgment in emergencies and recommend solutions to recurring operational challenges.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Disability insurance
• Life insurance
• Associate shopping program
• Health and wellness programs
• Discount marketplace and employee shopping program
• Identity theft protection
• Pet insurance
• Potential eligibility for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed