Guest Services Associate (Full-Time)
About The Position
The Guest Services Associate provides hospitality in a busy, high-energy part of the store. The role focuses on connecting with guests, listening to them, addressing their inquiries and issues, and communicating guest feedback and concerns effectively to store staff. The associate also supports basic Front End operations, including assisting cashiers with point-of-sale functions, counting in and counting down drawers, and making change. The ideal candidate is enthusiastic about helping guests and teammates, works quickly and thoroughly, communicates well, and contributes to a positive, collaborative team. The position is full-time and requires open and weekend availability. Pay is $16.50–$17.92 per hour, with previous experience taken into consideration.
Requirements
- Genuine enthusiasm for helping guests and staff, with a positive and welcoming approach.
- Ability to work with a purposeful sense of urgency while completing tasks thoroughly.
- Respectful, kind, empathetic, and collaborative approach to teamwork.
- Reliability and ability to be fully present and engaged at work.
- Proactive attitude and willingness to help coworkers and guests.
- Creative problem-solving skills and ability to adapt to change.
- Accountability and attention to detail.
- Curiosity, openness to feedback, and willingness to learn.
- Open and weekend availability.
Responsibilities
- Provide outstanding service and hospitality to guests.
- Answer and field guest inquiries and issues professionally, caringly, and in a timely manner.
- Communicate effectively with guests and staff and stay up to date on store operations.
- Assist cashiers with point-of-sale functions.
- Count in and count down cash drawers and make change.
- Work proactively with teammates and guests, anticipate needs, and help address problems.
- Complete tasks quickly, efficiently, and thoroughly while connecting with guests.
Benefits
- Health insurance; the company pays 75% of single health benefit costs.
- Dental and vision insurance.
- Short-term disability insurance.
- Life insurance.
- Critical illness insurance.
- Accident insurance.
- Flexible spending accounts.
- Health spending accounts.
- Paid time off: full-time staff receive two weeks, with an additional week earned on the first and fourth anniversaries.
- Paid maternity and paternity time, up to eight weeks.
- Store discounts on groceries, prepared foods, coffee and juice, beer, wine, and vitamins and supplements.
- Half-price one-month bus passes.
- 401(k) match: 100% of the first 3% of staff contributions and 50% of contributions above 3% up to 5%; staff are fully vested in the employer contribution from day one.
- Income advance program through North Country Federal Credit Union.
- Free Celtics tickets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
