Guest Services Attendant PT
About The Position
The Guest Services Attendant provides respectful, professional, positive service to coworkers, customers, community members, and the public. The role supports a positive and productive environment and follows City, Department, and Division policies, procedures, goals, and objectives. The attendant assists patrons with program registration and participation, handles admissions and customer information, processes and reconciles transactions, completes reports, supports participant needs and safety, sets up and breaks down equipment, and performs light janitorial duties. The position is part-time with variable hours at the Wentzville Rec Center in Wentzville, Missouri. Prior relevant experience is desired. CPR/AED and First Aid certifications must be obtained within 90 days of hire. Additional qualifications apply when acting in a Lead capacity.
Requirements
- Prior relevant experience is desired.
- Obtain CPR/AED and First Aid certifications within 90 days of hire.
- Ability to develop basic competency in the area of operation.
- Ability to follow standard operating procedures and systems to accomplish tasks.
- Ability to provide exceptional service to internal and external customers.
- Knowledge of customer and personal service principles, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Ability to communicate effectively and professionally with supervisors, coworkers, and customers by telephone, in writing, and in person.
- Ability to exercise good judgment and think rationally in difficult or stressful situations.
- Ability to develop goals and plans, prioritize and organize work, accomplish tasks, and concentrate on multiple tasks simultaneously.
- Proficiency with basic business software, including word processing, spreadsheets, email, and presentations, and with basic office equipment.
- Ability to work under direct supervision and collaboratively in a team environment.
- For Lead capacity: minimum age of 18, at least one year of prior relevant experience, and a valid driver’s license.
Nice To Haves
- Prior relevant experience is desired.
Responsibilities
- Provide respectful, professional, positive service to coworkers, internal and external customers, community members, and the public.
- Maintain a positive and productive environment and comply with City, Department, and Division policies, procedures, goals, and objectives.
- Assist patrons with program registration and participation; answer phones, take registrations, handle daily admissions, and monitor facility usage.
- Protect confidential customer information, including credit card transactions and household account information.
- Balance receipts, reconcile transactions, and prepare daily bank deposits.
- Complete required facility-tracking, incident, and accident reports.
- Accommodate participants’ special needs by modifying assignments and activities and providing general assistance.
- Establish and maintain effective working relationships with patrons using programs and the facility.
- Monitor participant safety and maintain working knowledge of emergency plans and evacuation procedures.
- Install and break down equipment for facility activities and events.
- Perform light janitorial duties, including collecting garbage, mopping, sweeping, vacuuming, wiping equipment and facility surfaces, and returning weights and dumbbells to designated locations.
- Report inappropriate behavior and activities.
- Make calls to patrons as directed.
- Complete assignments designated by supervisors and perform other related duties as assigned.
- Maintain regular attendance and demonstrate reliability, responsibility, and dependability.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
