Guest Services Attendant

The Salvation Army Southern California•Phoenix, AZ

13d•Onsite

About The Position

The Guest Services Attendant connects parents and youth in the community with the Kroc Center and may lead, develop, and support youth in programs and activities such as the Computer Lab, Library, Game Room, Rockwall, and Child Watch. The role collaborates with the Guest Services manager to support Kroc ministry programming. Programs are intended to express the love of Jesus Christ and reach community youth wherever they are in their faith journey. The attendant helps maintain a safe and welcoming environment for youth and families, supports successful programs and events, builds relationships with guests, and connects them with spiritual advice and opportunities. The position is part-time and non-exempt at The Salvation Army Ray and Joan Kroc Corps Community Center in Phoenix, Arizona.

Requirements

Must be at least 18 years old.
Strong desire and ability to work with parents and youth.
Ability and confidence to assist in teaching a variety of activities.
Customer service skills, including complaint-resolution principles, practices, and procedures.
Professional approach to problem-solving and crisis situations.
Ability to maintain a non-judgmental attitude toward customers, clients, members, and staff.
Ability to work independently with minimal supervision.
Excellent verbal and written communication skills to coordinate with Kroc Center personnel, community leaders, community organizations, and the general public.
Ability to read, write, and communicate in English to perform job duties.
Ability to thrive in a team-oriented environment and be a team player.
Ability to maintain strict confidentiality as needed.
Complete all Protecting the Mission training.
Must pass a criminal background check.
Ability to perform essential duties with or without accommodation.
Ability to operate a telephone and desktop or laptop computer, access and produce information from a computer, and understand written information.
Required mobility and physical capacity include regularly walking, standing, climbing or balancing, stooping, kneeling, crouching, crawling, and reaching continuously; regularly lifting or moving up to 20 pounds, frequently up to 50 pounds, and occasionally up to 75 pounds.
Vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.

Responsibilities

Carry out position-specific responsibilities in the Library, Game Room, Computer Lab, Child Watch, and Rock Wall.
Assist other Kroc staff in carrying out successful programs and events.
Build relationships with guests and connect them to spiritual advice and opportunities.
Help ensure parents and youth view the Kroc Center as a safe area for youth and a place to turn in time of need.
Serve as a positive role model for community youth and use appropriate positive discipline consistently.
Provide vigilant supervision and calmly handle security and crisis situations.
Verify membership status through the Point-of-Sale system and follow check-in/check-out procedures.
Maintain progressive knowledge of programs and facilities.
Maintain order and cleanliness in short-term childcare facilities when in use and in work areas generally.
Enforce Child Watch and facility rules consistently and fairly.
Promote positive family relationships.
Implement and coordinate daily and weekly activities.
Display integrity, enthusiasm, sound moral judgment, and sensitivity in relating to youth of all ages.
Attend staff meetings as assigned.
Maintain confidentiality and comply with Salvation Army Protecting the Mission guidelines.
Foster a positive work atmosphere through professional, courteous, respectful communication and conduct, including resolving conflicts professionally.
Perform other duties as assigned.