Guest Services Attendant

Ottine Mineral Springs•Gonzales, TX

About The Position

Ottine Mineral Springs is seeking a Guest Services Attendant to deliver exceptional service throughout guest interactions. The role involves managing reservations, providing concierge services, and overseeing reception operations at a historic wellness retreat beside Palmetto State Park. The position requires working some nights, weekends, and holidays, as well as comfort working in an indoor/outdoor space. The attendant handles guest check-in and check-out, day passes, event reservations, waivers, guest communications, and shift cash and card transactions. The role also requires knowledge of resort availability, rates, events, amenities, and directions; coordination with other departments and management; and attention to cleanliness, equipment condition, and property safety. Additional duties may be assigned or the position’s responsibilities may be modified as operational needs change. Ottine Mineral Springs is an equal opportunity employer that values diversity, equity, and inclusion. The company states that it supports employees’ professional growth through continuous learning and development and that career advancement may be possible with dedication and demonstrated performance.

Requirements

High school diploma or GED.
Ability to work evenings, weekends, weekdays, and holidays.
Ability to speak, read, write, and understand English.
Ability to understand computer programs such as a Property Management System.
Reliability, punctuality, and professional communication skills.
Ability to work under pressure with patience and a strong customer-service orientation.
Accurate cash-handling skills.
Manual dexterity, auditory and visual skills, ability to follow written and verbal instructions and procedures, and ability to communicate effectively and professionally.
Comfort working in an indoor/outdoor space.

Nice To Haves

College degree preferred.
Six months of related hospitality or service-industry experience preferred.
CPR and first aid certification, or willingness to be trained.

Responsibilities

Comply with grooming standards and maintain a professional appearance.
Follow operational standards, policies, procedures, manuals, training materials, memos, and verbal instructions, and complete all shift checklist items.
Check resort guests in and out professionally, confidently, and personally.
Process day passes and event reservations accurately and efficiently, and ensure waivers are signed.
Respond promptly to guest comments and concerns, notify the immediate supervisor about issues, and assist with corrective measures as needed.
Foster positive relationships with employees and guests.
Answer emails, texts, and calls courteously, professionally, and promptly; maintain accurate records of guest requests and complaints and ensure follow-up items are completed.
Open, secure, and balance shift banks, verifying cash and card transactions during each shift.
Maintain a thorough understanding of resort availability, current rates, events affecting occupancy or availability, amenities, and directions to and from the resort.
Communicate with departments and upper management through email, meetings, and other channels to address resort needs.
Maintain cleanliness and safety in the work area and keep equipment in good, safe working condition.
Remain vigilant about property safety and stay current on safety and emergency procedures and OSHA requirements.
Participate in relevant meetings.
Perform additional tasks and duties as needed or directed.