Guest Services Attendant

Salvation Army Careers•Phoenix, AZ

13d•Onsite

About The Position

The Guest Services Attendant serves as a connection between parents, youth, and the Salvation Army Ray and Joan Kroc Corps Community Center. The position may involve connecting with, leading, and developing youth through programs and activities in areas including the Computer Lab, Library, Game Room, Rockwall, and Child Watch. The attendant collaborates with the Guest Services manager to support the vision of Kroc ministry programming, which expresses the love of Jesus Christ and reaches out to community youth regardless of their faith journey. The role supports a safe, welcoming environment for youth and families, assists with programs and events, and connects guests with spiritual advice and opportunities. The attendant also follows facility and Child Watch procedures, maintains cleanliness and order, supervises youth, and responds calmly to security and crisis situations.

Requirements

Must be at least 18 years old.
Strong desire and ability to work with parents and youth.
Ability and confidence to assist in teaching a variety of activities.
Customer service skills, including complaint-resolution principles, practices, and procedures.
Professional approach to problem-solving and crisis situations.
Ability to maintain a non-judgmental attitude toward customers, clients, members, and staff.
Ability to work independently with minimal supervision.
Excellent verbal and written communication skills for coordinating with Kroc Center personnel, community leaders, community organizations, and the general public.
Ability to read, write, and communicate in English to perform job duties.
Ability to thrive in a team-oriented environment and contribute as a team player.
Ability to maintain strict confidentiality as needed.
Complete all Protecting the Mission training.
Must pass a criminal background check.
Ability to perform essential duties with or without accommodation.
Regular ability to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously.
Ability to lift or move up to 20 pounds regularly, up to 50 pounds frequently, and up to 75 pounds occasionally.
Close, distance, and color vision, depth perception, and ability to adjust focus.
Ability to operate a telephone and desktop or laptop computer, access and produce computer information, and understand written information.

Responsibilities

Carry out position-specific responsibilities in the Library, Game Room, Computer Lab, Child Watch, and Rock Wall.
Assist other Kroc staff with successful programs and events.
Build relationships with guests and connect them to spiritual advice and opportunities.
Help ensure parents and youth view the Kroc Center as a safe place for youth and a resource in times of need.
Serve as a positive role model for community youth and use appropriate positive discipline consistently.
Maintain vigilant supervision and calmly handle security and crisis situations.
Verify membership status through the Point-of-Sale system and follow check-in/check-out procedures.
Maintain progressive knowledge of programs and facilities.
Maintain order and cleanliness in short-term childcare facilities when in use and in assigned work areas.
Enforce Child Watch and facility rules consistently and fairly.
Promote positive family relationships.
Implement and coordinate daily and weekly activities.
Display integrity, enthusiasm, and sound moral judgment, and relate joyfully and sensitively to youth of all ages.
Attend staff meetings as assigned.
Maintain confidentiality and comply with Salvation Army Protecting the Mission guidelines.
Foster positive working relationships through professional conflict resolution, courteous treatment, respect for others, and appropriate communication.
Perform other duties as assigned.