Guest Services Attendant PT (58938)

City of Wentzville, Missouri•Wentzville, MO

12d

About The Position

The Guest Services Attendant provides professional, respectful service to coworkers, customers, community members, and the public while helping maintain a positive and productive environment consistent with City, Department, and Division policies and goals. The role supports facility patrons with program registration and participation, phone inquiries, admissions, and facility use. It also handles confidential customer and payment information, balances and reconciles receipts, prepares daily bank deposits, and completes facility, incident, and accident reports. The attendant helps participants with special needs by modifying activities and providing assistance, maintains effective relationships with patrons, monitors participant safety, and follows emergency and evacuation procedures. The position also involves setting up and breaking down equipment for activities and events and performing light janitorial work, including collecting garbage, mopping, sweeping, vacuuming, cleaning surfaces and equipment, and returning weights and dumbbells to designated locations. Additional duties include reporting inappropriate behavior, calling patrons as directed, completing assignments from supervisors, and performing other related duties.

Requirements

Prior relevant experience is desired.
CPR/AED and First Aid certifications are required within 90 days of hire.
Ability to develop a basic competency level in the area of operation.
Ability to follow standard operating procedures and systems to accomplish tasks.
Ability to provide exceptional service to internal and external customers.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Ability to communicate effectively and professionally with supervisors, coworkers, and customers by telephone, in writing, and in person.
Ability to use good judgment and think rationally in difficult or stressful situations.
Ability to develop goals and plans, prioritize and organize work, accomplish tasks, and concentrate on multiple tasks simultaneously.
Proficiency with basic business software, including word processing, spreadsheets, email, and presentations, and with basic office equipment.
Ability to work under direct supervision and collaboratively in a team environment.
Regular attendance, reliability, responsibility, and dependability are necessary job duties.
For Lead capacity: minimum age of 18, at least one year of prior relevant experience, and a valid driver's license.

Nice To Haves

Prior relevant experience is desired.

Responsibilities

Provide respectful, professional, positive service to coworkers, internal and external customers, community members, and the public.
Maintain a positive and productive environment and comply with City, Department, and Division policies, procedures, goals, and objectives.
Assist patrons with program registration and participation; answer phones, take registrations, handle daily admissions, and monitor facility usage.
Protect the confidentiality of customer information, including credit card transactions and household account information.
Balance receipts, reconcile transactions, and prepare daily bank deposits.
Complete facility-tracking, incident, and accident reports.
Accommodate participants' special needs by modifying assignments and activities and providing general assistance.
Establish and maintain effective working relationships with patrons using programs and the facility.
Monitor participant safety and maintain working knowledge of emergency plans and evacuation procedures.
Install and break down equipment for facility activities and events.
Perform light janitorial duties, including collecting garbage, mopping, sweeping, vacuuming, wiping down equipment and facility surfaces, and returning weights and dumbbells to designated locations.
Report inappropriate behavior and activities.
Make calls to patrons as directed.
Complete assignments designated by supervisors and perform other related duties as assigned.