Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation • Ventura, CA

8d • Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where recuperative care guests experience dignity and respect. The position is based in Ventura, California, is non-exempt and full-time, and pays $18.50 per hour. The stated schedule is Thursday through Monday, 3:00 PM to 11:30 PM, with Tuesday and Wednesday off. Candidates must successfully pass a background check, Live Scan fingerprinting, and a TB test. National Health Foundation provides on-the-job training; prior experience is not required, though caregiver experience is preferred.

The role involves maintaining facility safety and security, supporting guest intake and engagement, responding to guest needs, assisting staff and external partners, and keeping accurate records. The associate may also support laundry, clothing requests, meals, and housekeeping as needed. Flexibility to accommodate schedule changes or additional shifts is required, subject to labor laws.

Requirements

• High school diploma or equivalent.
• Ability to perform and prioritize multiple tasks effectively and efficiently.
• Ability to work five eight-hour shifts.
• Excellent oral and written communication skills.
• Ability to communicate effectively with staff, guests, and visitors at all levels.
• TB test required.
• Fingerprint Live Scan and background check required.
• Must be able to stand and walk for 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist, turn, kneel, and push or pull; and frequently lift, pull, push, or move up to 50 pounds.
• Must use conversational speech for effective verbal communication.

Nice To Haves

• At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
• Current BLS certification is preferred but not required.
• Spanish bilingual ability is preferred.

Responsibilities

• Ensure the safety and security of the recuperative care facility.
• Conduct daily facility and equipment inspections and constant room checks throughout the day.
• Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
• Develop rapport with guests, gather feedback, build trust through engagement and check-ins, and attend to guest requests.
• Create, lead, or implement guest engagement activities when applicable.
• Assist nursing staff, social services, and external partners with guest appointments or check-ins.
• Assist management in maintaining accurate bed availability information and documentation.
• Assist lead staff or program management with supplies inventory checks and logs.
• Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
• Respond to guest concerns and provide positive intervention.
• Attend role-related meetings and training, including shift handoff and applicable training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
• Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate, if applicable.
• Adapt to schedule changes and work additional shifts to meet facility needs, subject to labor laws.
• Model a positive professional image and follow the organization’s dress code.
• Perform additional assignments to meet facility needs and follow NHF policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED