Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation•Ventura, CA

2d•Onsite

About The Position

The Guest Service Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The position is based in Ventura, California, and reports to the Operations Manager. It is a full-time, non-exempt role with an hourly rate of $18.50. The scheduled workdays are Friday through Tuesday, 3:00 PM to 11:30 PM, with Wednesday and Thursday off. Candidates must successfully pass a background check, fingerprint Live Scan, and TB test. National Health Foundation provides on-the-job training; prior experience is not required, though caregiver experience is preferred. The role supports guests in a recuperative care setting through facility safety and upkeep, guest intake and orientation, engagement, documentation, and assistance with appointments and daily needs. The associate works with nursing, social services, external partners, lead staff, and program management, and attends role-related meetings and training. The position requires adaptability to schedule changes and the ability to work additional shifts as facility needs require, subject to labor laws.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts per week.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.
Must be able to stand and walk 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist and turn, kneel, and push or pull; and frequently lift, pull, push, or move up to 50 pounds.
Must use conversational speech for effective verbal communication.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment preferred.
Current BLS certification preferred but not required.
Bilingual Spanish preferred.

Responsibilities

Ensure the safety and security of the recuperative care facility.
Conduct daily facility and equipment inspections and constant room checks throughout the day.
Conduct guest intake, greet guests, and provide an orientation to program guidelines when applicable.
Develop rapport with guests, gather their feedback, build trust through ongoing engagement, and respond to requests and concerns.
Create, lead, or implement guest engagement activities when applicable.
Assist nursing, social services, and external partners with guest appointments or check-ins.
Help management maintain accurate bed availability information and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
Provide positive interventions in response to guest concerns.
Attend meetings, shift handoffs, and role-related training, including training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing-request, and mealtime duties; provide housekeeping services in the absence of the environmental site associate when applicable.
Adapt to schedule changes and work additional shifts to meet facility needs, subject to labor laws.
Model a positive professional image and adhere to the organization’s dress code.
Perform additional assignments to meet facility needs and follow NHF policies and procedures.