Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation•Ventura, CA

2d•Onsite

About The Position

The Guest Service Associate provides a hospitable, safe, and healthy environment where recuperative care guests experience enhanced dignity and respect. The role is based in Ventura, California, and reports to the Operations Manager. It is a full-time, non-exempt position with an hourly rate of $18.50. The schedule is Friday through Tuesday, 3:00 PM to 11:30 PM, with Wednesday and Thursday off. National Health Foundation provides on-the-job training for candidates with strong customer service and de-escalation skills who are willing to learn. Candidates must successfully pass a background check, fingerprint Live Scan, and TB test. The position requires five shifts per week and may require adapting to schedule changes or working additional shifts to meet facility needs, subject to labor laws.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.
Ability to stand and walk 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist, turn, kneel, and push or pull.
Ability to frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish ability.

Responsibilities

Ensure the safety and security of the recuperative care facility.
Conduct daily facility and equipment inspections and constant room checks throughout the day.
Perform guest intake, welcome guests, and provide detailed program-guideline orientations when applicable.
Develop rapport with guests, gather feedback, build trust through engagement and check-ins, and respond to guest requests.
Create, lead, and/or implement engagement activities with guests when applicable.
Assist nursing staff, social services, and external partners with guest appointments on-site or check-ins.
Assist management in maintaining accurate bed availability and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive intervention encounters.
Attend role-related meetings and training, including shift handoffs and applicable training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing requests, and mealtime duties; perform housekeeping services in the absence of the environmental site associate, if applicable.
Adapt to schedule changes and work additional shifts when needed to meet facility needs, subject to labor laws.
Model and project a positive professional image and follow the organization’s dress code.
Perform additional assignments to meet facility needs.
Follow NHF policies and procedures.