Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation•Ventura, CA

8d•Onsite

About The Position

The Guest Service Associate provides a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect at a recuperative care facility in Ventura, California. National Health Foundation provides on-the-job training for candidates with customer service and de-escalation skills who are willing to learn. The position is full-time, non-exempt, and paid at an hourly rate of $18.50. The schedule is Saturday through Wednesday, 3:00 p.m. to 11:30 p.m., with Thursday and Friday off. Candidates must successfully pass a background check, Live Scan fingerprinting, and a TB test.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.

Nice To Haves

At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
Current BLS certification is preferred but not required.
Bilingual Spanish is preferred.

Responsibilities

Ensure the safety and security of the recuperative care facility.
Conduct daily facility and equipment inspections and constant room checks throughout the day.
Welcome guests, conduct intake, and provide an orientation to program guidelines when applicable.
Develop rapport and trust with guests, gather feedback, engage with them, and respond to their requests and concerns.
Create, lead, or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments and check-ins.
Assist management with accurately maintaining bed availability and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
Attend role-related meetings and training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing-request, and mealtime duties; perform housekeeping services in the absence of the environmental site associate, if applicable.
Adapt to schedule changes and work additional shifts when needed to meet facility needs, subject to labor laws.
Model a positive professional image and follow the organization dress code and policies and procedures.
Perform additional assignments to meet facility needs.