Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation•Ventura, CA

9h•Onsite

About The Position

A Guest Service Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role is based in Ventura, California, and reports to the Operations Manager. This is a full-time, non-exempt position paying $18.50 per hour. The schedule is Thursday through Monday, 3:00 PM to 11:30 PM, with Tuesday and Wednesday off. No prior experience is required to join the team; on-the-job training is offered to candidates with strong customer service and de-escalation skills and a willingness to learn. Candidates must pass a background check and Live Scan and complete a TB test. The position requires five eight-hour shifts and flexibility to adapt to schedule changes or work additional shifts to meet facility needs, subject to labor laws.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
Must pass a background check and Live Scan and complete a TB test.
Physical ability to stand and walk 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist, turn, kneel, and push or pull; and frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

At least two years of caregiver experience in a healthcare or recuperative care environment (preferred).
Current BLS certification (preferred, but not required).
Bilingual in Spanish (preferred).

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and constant room checks.
Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
Develop rapport with guests, gather feedback, build trust through engagement and check-ins, and attend to guest requests.
Create, lead, and/or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments or check-ins.
Assist management with accurately maintaining bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
Respond to guest concerns and provide positive intervention encounters.
Attend meetings and role-related training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate, if applicable.
Model and project a positive professional image and adhere to the organization’s dress code.
Follow NHF policies and procedures.
Perform additional assignments to meet facility needs.
Maintain flexibility to accommodate schedule changes and/or additional shifts as needed, subject to labor laws.