Guest Services Associate (Mid-Day), Ventura, Ca

National Health Foundation•Ventura, CA

About The Position

The Guest Service Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role supports guests in a recuperative care facility through intake and orientation, regular engagement, facility safety and inspections, guest support, documentation, and coordination with nursing, social services, and external partners. National Health Foundation offers on-the-job training; prior experience is not required to apply, though caregiver experience in a healthcare or recuperative care environment is preferred. This is a full-time, non-exempt position in Ventura, California, paying $18.50 per hour. The schedule is Saturday through Wednesday, 3:00 p.m. to 11:30 p.m., with Thursday and Friday off. Candidates must pass a background check, fingerprint Live Scan, and TB test. The work includes substantial standing and walking, frequent physical movements and lifting, and work in areas where noise levels may be high.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.
Ability to stand and walk for 90% of the time.
Ability to frequently bend or stoop, squat, reach above the shoulders, twist and turn, kneel, and push or pull.
Ability to frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish.

Responsibilities

Ensure the safety and security of the recuperative care facility.
Conduct daily facility and equipment inspections and constant room checks throughout the day.
Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
Develop rapport with guests, gather feedback, build trust through engagement and check-ins, and attend to guest requests.
Create, lead, and/or implement guest engagement activities when applicable.
Assist nursing, social services, and external partners with guest appointments on-site or check-ins.
Assist management with accurately maintaining bed availability and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive intervention encounters.
Attend meetings and role-aligned training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing requests, and mealtime duties; perform housekeeping services in the absence of the environmental site associate, if applicable.
Adapt to schedule changes and work additional shifts as needed to meet facility needs, consistent with labor laws.
Model a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet facility needs.
Follow National Health Foundation policies and procedures.