Guest Services Associate (Temporary), Ventura, Ca
About The Position
The Guest Service Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role supports guest services within recuperative care and includes facility safety, guest intake and orientation, engagement, documentation, and coordination with care teams and external partners. National Health Foundation provides on-the-job training; no prior experience is required, though caregiver experience is preferred. This is a full-time, non-exempt position in Ventura, California, paying $18.50 per hour. The schedule is Thursday through Monday, 7:00 a.m. to 3:30 p.m., with Tuesday and Wednesday off. Candidates must pass a background check, Live Scan fingerprinting, and a TB test. Employees must be flexible about schedule changes and additional shifts to meet facility needs, subject to labor laws.
Requirements
- High school diploma or equivalent.
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Ability to work five eight-hour shifts on the stated schedule.
- Excellent oral and written communication skills.
- Ability to communicate effectively with staff at all levels, guests, and visitors.
- TB test required.
- Fingerprint Live Scan and background check required.
- Ability to meet the physical requirements of the role, including standing and walking for 90% of the time; frequent bending, stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, pushing and pulling; and frequently lifting, pulling, pushing, or moving up to 50 pounds.
- Ability to use conversational speech for effective verbal communication.
Nice To Haves
- Minimum two years of caregiver experience in a healthcare or recuperative care environment.
- Current BLS certification.
- Bilingual in Spanish.
Responsibilities
- Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and frequent room checks.
- Perform guest intake, welcome guests, and provide an orientation to program guidelines when applicable.
- Build rapport and trust with guests, gather feedback, check in with them, respond to requests, and address concerns with positive interventions.
- Create, lead, or implement guest engagement activities when applicable.
- Assist nursing staff, social services, and external partners with guest appointments or check-ins.
- Help management maintain accurate bed availability and documentation.
- Assist lead staff or program management with supply inventory checks and logs.
- Maintain accurate records, including shift notes, incident reports, and Emergency Action Plan drills, when applicable.
- Attend meetings, shift handoffs, and role-related training, including applicable BLS, crisis prevention, harm reduction, trauma-informed care, and DEI training.
- Perform laundry, clothing-request, and mealtime duties; provide housekeeping services in the absence of the environmental site associate, if applicable.
- Model a positive professional image and comply with the organization’s dress code, policies, and procedures.
- Perform additional assignments as needed to meet facility needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
