Guest Services Associate Part Time

Pyramid Global Hospitality•Sarasota, FL

About The Position

The Guest Services Associate joins the Front Desk team and uses an engaging personality to create a memorable first impression for guests. The role involves checking in and registering guests and serving as a knowledgeable resource about the hotel, its amenities, and the local area. The position offers an opportunity to build a career in hospitality at a world-class property.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolve problems and create positive guest experiences through service recovery.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff, providing other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.