Guest Services Associate - Johnson Wildflower Center

University of Texas at Austin•Austin, TX

11d•Onsite

About The Position

The Lady Bird Johnson Wildflower Center at The University of Texas at Austin is seeking two Guest Services Associates to provide welcoming, accurate, and attentive service to guests and support the Center’s mission. This part-time position is expected to continue through August 31, 2027. Further employment may be offered if business needs and funding permit, but is not guaranteed. Associates welcome visitors, sell admission tickets, explain membership benefits, and respond to questions about the Center’s exhibits, programs, classes, projects, and events. They receive payments and process memberships and constituent records using the Altru database, referring complex inquiries to appropriate staff. The role also includes maintaining an orderly work area and supporting program operations, including first aid kit and ticket booth upkeep. The schedule is no more than 19 hours per week and varies with business needs, with fewer hours during slower seasons. Evening and weekend work is required for events, and weekend, evening, and holiday availability may be needed during peak seasons and special events. Schedules are generally provided two weeks in advance. The position is based in the ticketing booth and may involve standard office conditions, repetitive keyboard use, outdoor work in all types of weather, and standing for long periods. The hourly salary is $18.00. Wildflower Center staff receive University of Texas at Austin employee benefits, an annual Center membership, discounts on Center classes, access to Center events, and discounts at the Shop and Gallery.

Requirements

High school graduation or GED.
Two years of experience using a cash register or point-of-sale equipment.
Two years of experience in a customer service-related field.
Proficiency in Microsoft Office.
Experience multitasking in a high-traffic area.
Excellent communication and customer service skills.
Knowledge of computer systems and ability to learn new software.
Ability to work independently and as part of a team.
Reliable transportation.
Ability to work weekends, evenings, and holidays as required during peak seasons and special events.

Nice To Haves

Bachelor’s degree in a relevant field.
More than two years of experience in a box office setting using a ticketing or point-of-sale system, preferably Altru.
Museum or public garden experience.
General knowledge of the outdoors, native plants, the Wildflower Center, Austin, and UT.

Responsibilities

Welcome guests in a professional, friendly, and positive manner.
Sell general admission tickets and explain ticket prices and discount programs.
Provide information about the Center and answer questions about exhibits, classes, projects, and programs.
Receive payments for programs, classes, school groups, tours, and special events through the website, in person, or by phone.
Address guest inquiries and refer complex questions to appropriate staff when necessary.
Explain the benefits of Wildflower Center membership, complete membership forms accurately, and create Altru constituent records.
Use the Altru database, maintain current knowledge of it, promptly report software issues to management, review constituent records for accuracy, and assist with corrections according to UT standards.
Maintain an organized and clean work environment.
Support program operations by maintaining first aid kits and ticket booth cleanliness and reporting issues to the immediate supervisor.
Perform other duties as assigned.