Guest Services Associate - Johnson Wildflower Center

The University of Texas at Austin • Austin, TX

10d • Onsite

About The Position

The University of Texas at Austin Lady Bird Johnson Wildflower Center is seeking two part-time Guest Services Associates to provide friendly, professional customer service and support guest satisfaction. The role serves visitors at the Center’s ticketing booth, shares information about the Center and its programs, and assists with ticket sales, payments, memberships, and constituent records. The position is expected to continue through August 31, 2027; additional employment may be offered if business needs and funding allow, but is not guaranteed.

The schedule is no more than 19 hours per week and varies with business needs, with fewer hours during slower seasons. Evening and weekend hours are required for events, and weekend, evening, and holiday availability may be needed during peak seasons and special events. Schedules are generally available two weeks in advance. The work station is in the ticketing booth. Work may involve standard office conditions, repetitive keyboard use, outdoor work in all types of weather including extreme temperatures, and standing for extended periods.

Wildflower Center staff are University of Texas at Austin employees. The posting notes that employees receive University-associated benefits, an annual Center membership, discounts on Center classes, access to Center events, and discounts at the Shop and Gallery. Eligibility for the Teacher Retirement System of Texas plan is subject to the position meeting the stated thresholds of at least 20 hours per week and at least 135 days in length.

Requirements

• High school graduation or GED.
• Two years of experience using a cash register or point-of-sale equipment.
• Two years of experience in a customer service-related field.
• Proficiency in Microsoft Office.
• Experience multitasking in a high-traffic area.
• Excellent communication and customer service skills.
• Knowledge of computer systems and the ability to learn new software.
• Ability to work independently and as part of a team.
• Reliable transportation.
• Ability to work weekends, evenings, and holidays as required during peak seasons and special events.

Nice To Haves

• Bachelor’s degree in a relevant field.
• More than two years of experience in a box office setting with a ticketing or point-of-sale system, preferably Altru.
• Museum or public garden experience.
• General knowledge of the outdoors, native plants, the Wildflower Center, Austin, and UT.

Responsibilities

• Welcome guests to the Wildflower Center in a professional, friendly, and positive manner.
• Sell general admission tickets and explain ticket prices and discount programs.
• Provide information about the Center and answer questions about current exhibits, classes, projects, and programs.
• Receive payments for programs, classes, school groups, tours, and special events through the website, in person, or by phone.
• Address guest inquiries and refer complex questions to appropriate staff when necessary.
• Explain the benefits of Wildflower Center membership to guests.
• Accurately complete and submit membership forms and create Altru constituent records.
• Work with the Altru database and maintain current knowledge of its functions.
• Report software issues promptly to management.
• Review constituent records for accuracy and help correct records according to UT standards.
• Maintain an organized and clean working environment.
• Support program operations by maintaining first aid kits and ticket booth cleanliness and reporting issues to the immediate supervisor.
• Perform other duties as assigned.

Benefits

• University-associated employee benefits.
• Annual membership to the Wildflower Center.
• Discounts on Center classes.
• Access to Wildflower Center events.
• Discounts at the Shop and Gallery.
• Potential eligibility for the Teacher Retirement System of Texas, subject to the stated hours-per-week and length-of-service thresholds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED