GUEST SERVICES CENTER REP

Caesars Entertainment•Black Hawk, CO

About The Position

The Cage Cashier & Caesars Rewards Representative provides efficient, accurate, and friendly service to casino guests, including processing cash, chip, and financial transactions. The role ensures compliance with gaming regulations, maintains balanced funds, and supports a positive guest experience through excellent service and knowledge of casino promotions.

Requirements

Six months of cashier or banking experience preferred.
Ability to read, write, and understand complex instructions and complete necessary documentation.
Ability to communicate appropriately with casino customers, departments, and team members.
Ability to accurately perform assigned duties in a high-volume, fast-paced environment under frequent time pressures.
Must be at least 21 years old.
Proficient in spoken and written English.
Flexible to work various shifts, weekends, and holidays.
Ability to complete forms and perform basic mathematical functions.
Knowledge of company policies and procedures, the IRS Bank Secrecy Act, and internal controls.
Ability to perform duties under frequent time pressure in an interruptive environment.
Good communication skills.
High school diploma or GED equivalent.
Ability to use a personal computer, 10-key calculator, photocopier, embosser, printer, bar scanner, currency counter, credit card advances and check cashing system.
Valid Colorado Support Gaming License.

Nice To Haves

Six months of cashier or banking experience.

Responsibilities

Provide courteous, professional customer service by cashing out guests, issuing correct change, and responding to inquiries.
Count, verify, and record assigned funds at the beginning and end of each shift, maintaining accountability for transactions.
Conduct vault exchanges and keep cash drawers balanced and compliant with internal controls.
Process chip, coin, and financial transactions.
Verify and document personal identification for check cashing, cash advances, and other financial transactions.
Prepare and complete required regulatory documentation.
Follow established security procedures and support a safe environment for guests and team members.
Print player cards and manage new and existing accounts in CMS and Leap systems.
Verify identification and complete Everi Title 31 transactions, including check cashing, credit advances, chip cashing, TITO redemption, and marketing cash transactions.
Promote current casino events, promotions, and services.
Maintain professionalism, accuracy, and compliance during high-volume or fast-paced periods.
Perform additional duties or special assignments as required.