Guest Services Rep

U.S. Space & Rocket Center•Huntsville, AL

About The Position

The Guest Services Rep provides prompt, courteous, and professional service to guests, trainees, and employees in a manner that reflects the mission, vision, and spirit of the U.S. Space and Rocket Center. The role works as part of a team across guest services, simulator operations, and Planetarium concessions to support the Center’s operations. It reports to the Museum Operations Manager and has no supervisory responsibilities. The position includes museum ticketing and membership support, handling guest questions and complaints, operating Planetarium concessions, and maintaining exhibits and simulators. The employee helps ensure guests and Space Camp trainees have a safe, enjoyable experience by following operating procedures, completing safety checks, maintaining clean and organized areas, and facilitating activities for groups of all ages. The work takes place in both climate-controlled indoor settings and outdoors in changing weather, including heat, cold, and rain. The role involves extensive interaction with the public, trainees, and employees. The position requires availability Fridays through Mondays during specified seasonal operating hours, with possible additional hours for special events.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Excellent verbal and written communication skills.
Candidates should be organized, responsible, ethical, lively, energetic, and charismatic.
Must be able to stand for long periods (6–9 hours) or for the duration of a shift.
Must be able to bend, kneel, reach, and lift items weighing up to 50 pounds to waist height.
Must be able to climb ladders and stairs frequently to operate simulators.
Must be able to communicate with supervisors, guests, coworkers, trainees, and employees in person and by telephone.
Must be able to operate museum simulators without fear or anxiety for the safety of trainees, guests, and staff.
Must be able to work outdoors in varying weather conditions, including heat, cold, and rain.
Must be available Fridays, Saturdays, Sundays, and Mondays during the stated seasonal hours; additional hours may include special events after normal museum operating hours.

Nice To Haves

High school education or equivalent is desired.
Some experience working with the public is strongly desired.
3–6 months of experience handling cash and operating a cash register in a guest service environment is preferred.

Responsibilities

Process museum admission and accommodation transactions accurately and promptly, providing professional guest service.
Meet accuracy and security expectations for cash transactions.
Fulfill membership orders promptly and accurately.
Open and close the ticket desk according to museum hours and procedures, keeping it tidy using checklists.
Maintain kennels, strollers, and wheelchairs in proper working condition and secure them at the end of the business day.
Respond to and, when possible, resolve guest questions and complaints in person and by phone; maintain voicemail logs and distribute messages as needed.
Operate museum simulators safely and provide guests with a quality museum experience.
Operate Planetarium concessions accurately and promptly, following written procedures and Alabama State Health regulations.
Complete concessions tasks and assignments accurately and on time, and respond to, resolve, or escalate guest questions and complaints.
Clean and organize Planetarium concessions and surrounding areas before and after shows, maintaining a safe work environment.
Perform required safety checks and checklists before opening simulators.
Operate simulators correctly and on schedule; promptly report problems or malfunctions to museum leadership or technical staff.
Provide museum guests and Space Camp trainees with a fun and safe simulator experience.
Enthusiastically and professionally facilitate daily activities for groups of all ages.
Patrol assigned museum areas, assist guests, and answer questions.
Maintain clean, organized, and safe work areas for guests, trainees, and employees.