IMAX Reading - Guest Services - Guest Svc Rep

Jordans Furniture•Reading, MA

About The Position

Join the IMAX team at Jordan's Furniture to help deliver an enjoyable entertainment experience from guests' arrival through the end of their visit. This role involves providing customer service in a fun, fast-paced theater environment. The schedule varies and includes days, nights, weekends, and holidays. The position offers a team-oriented workplace, free movies, popcorn, and soda while working, potential career growth, and medical, dental, vision, and other benefits. Jordan's describes its culture as guided by the J-Way values: caring, doing the right thing, thinking differently, and making work fun.

Requirements

Must be at least 16 years of age.
Positive, upbeat demeanor and a passion for guest service.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment.
Ability to stand for extended periods of time.
Ability to speak comfortably with guests and small groups.
Must be available to work nights, weekends, and holidays.

Nice To Haves

Experience handling cash or working in customer service is preferred.

Responsibilities

Greet guests enthusiastically and provide exceptional customer service.
Answer questions about movies, ratings, showtimes, and theater amenities.
Sell movie tickets and concessions using ticketing and point-of-sale systems.
Handle cash and credit card transactions accurately.
Serve food, beverages, popcorn, and other concession items.
Collect tickets and distribute 3D glasses when applicable.
Maintain the cleanliness and presentation of the theater, lobby, and concession areas.
Help create a fun, welcoming experience for every guest.