GUEST SERVICES REP

U.S. Space & Rocket Center•Huntsville, AL

About The Position

The Guest Services Rep provides prompt, courteous, and professional service to guests, trainees, and employees in a manner that reflects the Mission, Vision, and Spirit of the U.S. Space & Rocket Center (USSRC). The position reports to the Museum Operations Manager and works as part of a team supporting guest services, simulator operations, and Planetarium Concessions. The role includes ticketing and membership transactions, guest assistance, cash handling, operating Planetarium Concessions, and safely operating museum and outdoor simulators. The representative helps create a safe, clean, organized, and engaging experience for museum guests and Space Camp trainees. The position has no supervisory responsibilities and requires no travel. This part-time position requires availability Fridays through Mondays during the museum's stated seasonal operating hours. Additional hours may include special events after normal museum operating hours. The work takes place in climate-controlled indoor settings and outdoors in varying weather conditions.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
Excellent verbal and written communication skills.
Must be organized, responsible, ethical, lively, energetic, and charismatic.
Must be able to work Fridays, Saturdays, Sundays, and Mondays during the specified seasonal hours.
Must be able to work outdoors operating simulators in varying weather conditions, including heat, cold, and rain.

Nice To Haves

High school education or equivalent is desired.
Some experience working with the public is strongly desired.
Three to six months of experience handling cash and operating a cash register in a guest service environment is preferred.

Responsibilities

Process daily guest admissions accurately and promptly, providing professional service.
Handle cash transactions accurately and securely, and fulfill membership orders promptly and accurately.
Open and close the ticket desk according to museum operating hours and procedures, maintaining tidiness with provided checklists.
Maintain kennels, strollers, and wheelchairs in proper working condition and secure them at the end of the business day.
Respond to and, when possible, resolve guest questions and complaints in person and by telephone; maintain voicemail logs and distribute messages as needed.
Operate Planetarium Concessions according to written procedures and Alabama State Health regulations.
Complete concession-related tasks and assignments accurately and promptly, and respond to, resolve, or escalate guest questions and complaints.
Clean and maintain Planetarium Concessions and surrounding areas before and after shows.
Operate museum and outdoor simulators safely, effectively, efficiently, and on schedule.
Perform simulator safety checks and required opening checklists, and promptly report problems or malfunctions to museum leadership or technical staff.
Provide guests and Space Camp trainees with a fun and safe simulator experience.
Facilitate daily activities for groups of all ages enthusiastically and professionally.
Patrol assigned museum areas, assist guests, and answer questions.
Maintain a clean, organized, and safe environment for guests, trainees, and employees.