Guest Services Rep

Advocate Health • Park Ridge, IL

2d • $19 - $28 • Onsite

About The Position

The Guest Services Rep welcomes patients, families, visitors, and staff at Advocate Lutheran General Hospital and provides courteous, accurate information and wayfinding support. The role assists guests with wheelchairs and escorts, supports patient and specimen transportation, provides shuttle and courier services, and offers valet service at the Center for Advanced Care. It also coordinates with Volunteer Services and other hospital departments to support information desks, patient transitions, campus logistics, and a safe, clean environment. The position includes responding to calls, helping monitor entrances and support events, maintaining wheelchair and cart availability, and performing related duties as needed. The schedule is 2:30 p.m.–11 p.m. with rotating weekends; flexibility to work weekends, holidays, and different shifts may be required.

Requirements

• High school education.
• 1–3 years of customer service experience.
• Excellent communication skills and an efficient understanding of customer service.
• Positive attitude and ability to anticipate patient, employee, and unit needs and refer them for appropriate action.
• Current valid Illinois driver's license with a clean driving record.
• Ability to work weekends and holidays and different shifts as staffing needs require.
• Ability to maintain traffic flow, perform valet services, and assist guests with directions or wheelchair support.
• Ability to lift up to 20 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly.
• Ability to lift and push up to 100 pounds occasionally, in excess of 50 pounds frequently, and in excess of 20 pounds constantly, including when assisting patients with wheelchairs.
• Ability to communicate courteously and professionally with a high volume of guests.
• Ability to work with potentially infectious specimens and patients and to be exposed to extreme weather conditions.

Nice To Haves

• 1–3 years of hospital or healthcare experience preferred.

Responsibilities

• Greet hospital guests and provide courteous wayfinding assistance and information about patient locations and campus resources while following privacy guidelines.
• Escort patients, families, and visitors to destinations and provide wheelchair assistance, including helping guests into and out of vehicles and wheelchairs.
• Provide patient transportation, campus shuttle service, specimen and item delivery, courier service, patient chart rounds, and mail delivery as assigned.
• Assist with light shoveling and salting around hospital entrances when needed.
• Partner with Volunteer Services to staff and manage information desks and coordinate wayfinding, flower and specimen deliveries, and retail support.
• Provide logistical support to Guest Services associates and volunteers, helping campus needs be met efficiently and maintaining a safe, clean environment.
• Receive incoming calls and provide accurate, high-quality customer service to patients, families, visitors, and staff.
• Partner with Public Safety, Volunteer Services, Transportation, Nursing, Patient Intake, Diagnostic Imaging, and other departments to support patient experience, workflows, entrance monitoring, emergency response, special events, and patient discharges.
• Conduct equipment rounds, maintain wheelchair availability in designated lobby areas, and return carts to the appropriate locations.
• Provide valet services at the Center for Advanced Care, including greeting customers, documenting vehicle damage, parking and retrieving vehicles, completing required deposits, and assisting customers with wheelchairs.
• Obey traffic laws and posted signs while performing driving and valet duties.
• Perform other related duties as required.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED