Fitness Center Guest Services Associate

Corporate Health Unlimited•Cumming, GA

6d•Onsite

About The Position

The Fitness Center Guest Services Associate provides member services and supports health club operations at a private corporate fitness facility in the North Cumming area. This is a part-time role of approximately 15–20 hours per week, mostly during the 3 p.m.–7 p.m. time slot, though hours may vary. The associate creates a warm, hospitable atmosphere for members and guests, supports front-desk operations, and helps maintain accurate records and a clean, orderly facility. The role also includes distributing amenities and fitness supplies, selling health bar and pro shop items, scheduling fitness consultations and personal training, laundering towels and workout wear, and performing cash-management or cashier-closing duties as needed.

Requirements

Must be at least 18 years of age.
Outgoing personality and ability to learn names and communicate effectively and frequently with a variety of people.
Good interpersonal and written communication skills.
Basic word-processing and spreadsheet skills.
Sincere interest in fitness and health and a desire to maintain or improve one’s own fitness level.
Must complete both a drug screening and a background screening.
Current CPR, AED, First Aid, and BBP certifications.

Nice To Haves

Personal Training and/or Group Fitness certification preferred, but not required.

Responsibilities

Welcome and promptly acknowledge members and guests, ensure they sign in or check in according to facility procedures, direct them to appropriate people, and help them feel comfortable.
Communicate with members on a first-name basis and provide a hospitable, customer-focused experience.
Answer incoming phone calls, direct callers appropriately, take accurate messages, and deliver messages promptly.
Provide daily workout sheets to members and guests.
Organize and file paperwork and enter data into a computer to maintain accurate, up-to-date records.
Distribute locker keys, towels, washcloths, workout attire, and other supplies to members.
Sell health bar and pro shop items and maintain accurate sales records.
Schedule fitness consultations, personal training, and related appointments.
Maintain the cleanliness of the front desk and lounge, and assist with cleanliness and orderliness of club equipment and facilities.
Refill amenities in locker rooms and common areas.
Launder towels and workout wear in mesh bags.
Communicate effectively with all levels of club staff to support quality member service.
Perform accurate cash management and/or cashier closing duties.
Perform other duties and assignments as necessary or required.