Fitness Center Associate

Levine Jewish Community Center•Charlotte, NC

11d

About The Position

The Fitness Center Associate provides customer service in the Sandra and Leon Levine Jewish Community Center’s David Silverman Fitness Center. The role answers questions, assists members and guests, monitors facility use and safety, maintains a welcoming environment, and helps ensure fitness areas and equipment are clean, stocked, and in good repair. The associate also supports opening and closing operations, supervises activities, responds to incidents and emergencies, and works with the Fitness Floor Supervisor and other staff to maintain an excellent member experience. The position calls for respectful, clear communication; accountability; flexibility; teamwork; and the ability to build relationships with members. The associate is expected to maintain CPR and first aid certifications, learn about and communicate the influence of Judaic culture on the Center’s programs, and contribute to a positive and harmonious workplace. The role includes regular standing, manual labor, and operation of cardio and weight-training equipment.

Requirements

Must be at least 16 years of age.
Maintain CPR and first aid certifications.
Demonstrate understanding of the importance of building relationships with members.
Address concerns and complaints professionally, with customer service as the focus.
Demonstrate effective written, verbal, and interpersonal communication skills.
Maintain effective working relationships with members, staff, and vendors.
Work effectively both independently and as part of a team.
Demonstrate leadership, flexibility, strong verbal communication, and interpersonal skills for working with adults.
Be willing to learn about Judaic culture and traditions, including Jewish holidays, rituals, and customs, and be able to articulate their influence on the Center’s programs.
Be sensitive to cultural differences, manage time and responsibilities effectively, and contribute to a positive and harmonious workplace.
Respond effectively to constructive criticism and provide constructive feedback to colleagues.
Be physically capable of manual labor, including lifting, bending, and reaching.
Operate fitness machinery, including cardio and weight-training equipment.
Lift 50 pounds regularly and reach overhead and to the floor repeatedly during a shift.
Work standing for shifts of 4–8 hours.
Be available for the stated shift hours of 5:15 a.m.–9:00 a.m., with flexibility to extend end times based on scheduling needs and availability.

Nice To Haves

Customer-service orientation with particular strength in diplomacy and discretion is strongly preferred.

Responsibilities

Complete opening tasks before the Fitness Center opens and closing tasks after it closes.
Answer questions and assist members and guests, greeting them upon entry to and exit from the Fitness Center.
Monitor Fitness Center use and supervise fitness center and gym activities to support member safety and excellent customer service.
Maintain knowledge of and enforce Fitness Center rules and policies.
Respond calmly and professionally to accidents, incidents, emergencies, concerns, and complaints.
Clean fitness equipment, floors, mirrors, and other areas as needed, including regular cleaning under and around equipment.
Launder fitness towels and ensure they are ready and available; keep wipe dispensers and towel stands stocked.
Conduct regular rounds of fitness areas, including studios, the upstairs track, gyms, and the Fitness Center, to check repairs, supplies, and safety.
Assist with oversight of the Adult and Family Locker Rooms, including steam rooms, saunas, and whirlpools, in conjunction with relevant directors and the Fitness Floor Supervisor.
Record equipment repair needs accurately and communicate them to the Fitness Floor Supervisor and, when needed, maintenance staff.
Request supplies from the Fitness Floor Supervisor and recommend needed items.
Help provide an inviting atmosphere where members and guests can build relationships through quality Jewish experiences.
Perform other duties and assume additional responsibilities as directed by the Fitness Floor Supervisor, Wellness and Fitness Director, or senior leadership.
Work evenings and weekends as needed and maintain a flexible seven-day schedule to accommodate agency and Fitness Center needs.