Guest Services - Apex Center

Apex Park and Recreation District•Arvada, CO

About The Position

The Guest Services Representative serves as the first point of contact for recreation center patrons and supports safe, welcoming, and efficient daily facility operations. The role provides information about programs, memberships, rentals, and facility policies; processes registrations and payments; assists with facility access and guest needs; and helps maintain a clean, organized, customer-focused recreation environment. The position may support recreation programs, rentals, special events, and other facility operations. Work may take place indoors or outdoors and may involve active, noisy, wet, humid, or damp environments, exposure to changing weather conditions, cleaning chemicals, chemically treated water, or other environmental irritants.

Requirements

Must be at least 16 years old.
Ability to provide courteous, inclusive, and professional service to people of all ages, backgrounds, and abilities.
Effective verbal and written communication skills, including the ability to answer questions clearly and de-escalate routine concerns.
Ability to use basic office equipment, computers, email, phones, and recreation registration or point-of-sale software.
Ability to accurately handle payments, receipts, records, and confidential patron information.
Ability to follow policies, procedures, schedules, checklists, and supervisor direction with attention to detail.
Ability to work independently and as part of a team in a busy public facility.
Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and special events as needed.
Ability to stand and walk for extended periods; stoop, kneel, crouch, bend, or sit on the floor as needed; and reach, grasp, and handle small objects, tools, or equipment with precision.
Adequate hearing to recognize and respond to sounds, signals, or distress in a variety of environments.
Ability to monitor participants, ensure safety, respond to signals or emergencies, and react quickly and appropriately to the physical needs or emergencies of children or participants.
Ability to communicate effectively, including speaking loudly when necessary in noisy or outdoor environments.

Nice To Haves

Previous customer service, recreation, or cash-handling experience; equivalent training or experience may be considered.
CPR/AED and First Aid certification, or ability to obtain certification within 90 days of hire.
High school diploma or GED; current high school students may be considered if they meet the minimum age and can perform the essential duties.

Responsibilities

Greet patrons, guests, and visitors in person and by phone, and provide information about recreation programs, memberships, amenities, rentals, schedules, fees, policies, and procedures.
Process admissions, memberships, program registrations, facility reservations, equipment checkouts, and related transactions using recreation management and point-of-sale systems.
Collect fees, issue receipts, balance an assigned cash drawer, and complete daily reconciliation or deposit documentation according to cash-handling procedures.
Monitor facility access and guest activity to support safety, security, and compliance with facility rules and procedures.
Respond professionally to patron questions, concerns, and routine complaints, and refer complex or escalated matters to the appropriate supervisor.
Assist with opening and closing procedures, checklists, attendance counts, room set-ups, equipment organization, and facility walk-throughs.
Maintain cleanliness and organization of the front desk, lobby, common areas, equipment, and other assigned spaces; promptly report maintenance, safety, or equipment concerns.
Support recreation programs, rentals, special events, and other facility operations as assigned.
Maintain accurate records, forms, waivers, rosters, account information, and other administrative documentation.
Perform other related duties as assigned.