CONFERENCE CENTER GUEST SERVICES AGENT

Compass Group • Salt Lake City, UT

3d • $21 - $22

About The Position

The Guest Service Agent (GSA) establishes a warm, welcoming, and professional atmosphere for clients, executives, and staff in the Conference Center. As the first point of contact for visitors, the GSA helps them feel comfortable, directs them to appointments and meetings, and provides assistance during their visit. The role also serves as a communication hub for the Conference Center Team, gathering information from team members, clients, and vendors to help maintain the space, support smooth meetings, and ensure accurate reporting.

The GSA handles visitor reception and communications, follows security and emergency procedures, maintains the reception area and conference center, and uses the EMS reservation system to fulfill meeting-space requests and support event coordination. The position works closely with Conference Center Coordinators, Aides, Catering, Audio/Visual, Facilities Management, and other support departments to help execute events and keep meeting rooms ready. Rapport describes its roles as offering long-term career development, training, and a global, collaborative workplace culture.

Requirements

• Two to three years of experience in a customer service or reception position within a hospitality or corporate environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology and equipment.
• Ability to work under pressure, prioritize tasks, and handle multiple jobs while interacting with visitors in a public environment.
• Punctual, dependable, and detail-oriented approach focused on operational excellence.
• Discreet and ethical conduct, with commitment to maintaining confidentiality.
• Professional, team-focused approach and willingness to take ownership and responsibility when needed.
• Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

• A genuine sense of hospitality and commitment to delivering the Platinum Service® Standard.

Responsibilities

• Greet visitors warmly and professionally, address them by name when possible, and direct or escort them to appointments and designated meeting rooms.
• Follow procedures for expected and unexpected arrivals and coordinate with in-house security as appropriate.
• Answer internal and external phone calls professionally, accurately take messages, and handle or transfer requests appropriately.
• Implement security procedures for arriving and departing visitors, contractors, and delivery persons.
• Communicate requests to internal support departments, including Facilities, IT, Audio/Visual, and the mail room.
• Understand emergency procedures and carry out assigned tasks during a fire or other emergency.
• Adhere to the Hospitality signature look and maintain an attractive, neat reception area.
• Fulfill phone, email, and in-person conference-space requests using EMS, including assisting with more complex bookings.
• Send booking confirmations and follow up before events to verify meeting status, participant counts, and AV or catering needs.
• Assist the coordinator team with large events, including events with many external guests.
• Troubleshoot requests and situations for guests and team members.
• Prepare and submit accurate daily reports to appropriate recipients.
• Participate in daily, weekly, and monthly meetings; print and post weekly schedules in back offices; and send the daily schedule for the daily meeting.
• Inspect conference-room appearance and submit Facilities Management tickets as needed.
• Work with Conference Center Coordinators, Aides, Catering, and Audio/Visual staff to support event execution, including communicating catering arrivals, assisting with guest registration, and helping with large room flips.
• Monitor conference-room activity visually and through the reservation system, track meeting times, attendees, and food and beverage orders, and inform relevant team members of status changes or special requests.
• Assist with conference-room readiness inspections to ensure appropriate event materials are available.
• Manage and maintain training and meeting materials in the conference center.
• Make minor event bookings in EMS and follow protocols for email confirmations and internal correspondence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and accidental death coverage
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off, varying by site and state
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid parental leave
• Personal leave
• May be eligible for additional paid and/or unpaid time off in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed