Guest Services Agent

Onni Group•East Village, NY

3d•Onsite

About The Position

Onni Group is hiring a Guest Services Agent in Long Beach, California. The role provides front-desk hospitality and resident services, welcoming guests, handling check-ins and check-outs, responding to inquiries, and coordinating services with Resident Services, Leasing, Maintenance, and Management. The agent also supports resident move-ins and move-outs, amenity upkeep, package and delivery arrangements, resident events, and administrative tasks. The position requires a flexible schedule, including the ability to work weekends, holidays, and overnight. The posted salary range is $21.75–$22.75. The role may involve using AI tools for research, analysis, content development, design, reporting, or operational efficiency; employees must follow company policies and applicable privacy, confidentiality, and legal requirements, review AI-assisted work, and disclose AI use.

Requirements

High school diploma.
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
Commitment to exceeding guest and customer service expectations, with knowledge of high-level luxury customer-service touchpoints.
Excellent oral and written communication skills.
Ability to work in a very fast-paced environment and excellent interpersonal skills.
Professional, team-oriented, with good work ethics.
Excellent organizational and time-management skills.
Attention to detail and ability to work on multiple projects simultaneously.
Flexible, positive, outgoing, personable, and able to relate well with diverse populations and age groups.
Flexible schedule with the ability to work weekends, holidays, and/or overnight.
Review AI-generated or AI-assisted outputs for accuracy, quality, and appropriateness, and disclose when AI tools have been used in work.

Nice To Haves

College courses in Property Management or a related field are preferred.

Responsibilities

Greet arriving guests and provide excellent front-desk customer service, anticipating and meeting their needs.
Administer guest check-ins and check-outs.
Coordinate delivery of mail, messages, and packages.
Coordinate and communicate services with Resident Services, Leasing, Maintenance, and Management staff.
Provide guests with information and advice, including transportation and restaurant recommendations.
Diffuse conflicts or tense situations involving residents, prospects, or guests.
Coordinate resident move-ins and move-outs with Leasing and Resident Services.
Coordinate elevator reservations for resident move-ins, move-outs, and deliveries.
Respond promptly to phone calls and emails from residents and guests.
Recruit partners for the Onni Rewards program and keep residents updated.
Complete property walks to maintain cleanliness and upkeep of amenity spaces.
Maintain service of Resident Lounge coffee machines and supplies.
Refer residents to services such as housekeepers and dog walkers.
Assist with packages, auditing, dry-cleaning, and perishable arrangements.
Plan and brainstorm resident events with Concierge, Resident Services, and Property Management.
Perform administrative duties as needed.
Communicate daily and upcoming events between the Concierge Desk, Resident Services, and Property Management.
Perform other duties as required.
Use AI tools responsibly and in accordance with company policies, privacy requirements, confidentiality obligations, and applicable laws; review AI-assisted outputs and disclose AI use.