Guest Services Agent

Stonebridge Hospitality Management•Ocean City, NJ

3d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to support a high level of guest satisfaction. Work is primarily indoors at the hotel front desk and lobby, with a schedule primarily from 3 p.m. to 11 p.m.; other shifts may be needed. The role requires availability for evening, weekend, and holiday shifts.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role is preferred.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post room, food, beverage, and service charges to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.