Guest Services Agent

Valor Hospitality Partners • Brookhaven, MS

10d

About The Position

The Guest Services Agent performs front-desk functions, including checking guests in and out, making room reservations, offering recommendations, and providing directions. As a first point of contact, the agent greets guests warmly and helps create memorable experiences. The role also involves handling guest registration and payments, supporting reservation and room coordination processes, responding to guest inquiries and complaints, and communicating hotel services and information to management, staff, and guests.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest-relations position with this company or another organization.
• Excellent computer and cash handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing, lively, and guest-service-oriented demeanor.
• Ability to communicate information about hotel services to management, staff, and guests.
• Working knowledge is generally learned on the job.

Responsibilities

• Handle guest registration and room assignments; quote room rates, upsell when appropriate, accommodate special requests when possible, and collect payment for guest folio charges.
• Verify registration cards against computer records for accuracy of guest name, payment type, rate, and market segment.
• Pre-register guests, block reservations, and take same-day and, when necessary, future reservations in accordance with hotel rate structures, discounts, and sales strategies.
• Manage guest check-ins and check-outs according to hotel credit and cash handling policies, verifying that charges and credits are posted to the correct guest folio.
• Account for and balance cash and cash equivalents at the beginning and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, in-house events, directions, local attractions, check cashing, safety boxes, and other matters.
• Manage phone activity and provide general information to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Coordinate rooms as a liaison between the Front Desk and Housekeeping Department.
• Greet guests in a welcoming manner and provide recommendations and directions.

Benefits

• Competitive salary
• Team Member Hotel Discount Program
• Uniforms provided
• Health, dental, vision, life insurance, and other supplemental options
• Paid PTO beginning after 90 days of employment
• Immediate eligibility for 401(k) and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED