Guest Services- Call Center Agent
Kalahari Resorts & Conventions•Sandusky, OH
•Onsite
About The Position
Kalahari Resorts & Conventions is seeking a Call Center Agent to deliver exceptional customer service to guests over the phone and online. The role supports the resort’s guest experience and operations by handling calls, reservations, payments, and guest records, and coordinating with other departments. The agent is expected to represent Kalahari’s “Lead with Love” Promise through professionalism, helpfulness, and discretion.
Requirements
- Flexible availability, including early mornings, late evenings, holidays, and special events.
- Strong interpersonal and customer service skills.
- Computer proficiency and the ability to multitask while handling phone calls.
- Ability to work independently with professionalism and discretion in high-pressure situations.
- Valid driver’s license to support the Valet team during peak seasons.
Responsibilities
- Manage in-house guest calls and outbound calls for the resort while providing exceptional guest service.
- Handle reservations, payments, and guest records accurately, maintaining confidentiality and attention to detail.
- Communicate with housekeeping, maintenance, and other departments to support smooth operations and guest satisfaction.
- Resolve guest concerns professionally by following company policies and safety procedures.
- Support the Valet team during peak seasons, as enabled by a valid driver’s license.
Benefits
- Career growth opportunities with promotion from within.
- 401(k) matching.
- Paid time off.
- Holiday compensation.
- Health, dental, and vision coverage for full-time associates.
- Employee appreciation events, discounts, and perks at all resorts.
- Education assistance programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
