Guest Services- Call Center Agent
Kalahari Resorts & Conventions•Sandusky, OH
•Onsite
About The Position
Kalahari Resorts & Conventions is seeking a Call Center Agent to deliver customer service to guests over the phone and online. The role supports a positive guest experience through helpful, professional communication and by embodying the company’s Promise to Lead with Love. The position is listed at a starting rate of $15.00. Locations include Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; Round Rock, Texas; and Spotsylvania County, Virginia.
Requirements
- Strong interpersonal and customer service skills.
- Computer proficiency and the ability to multitask while handling phone calls.
- Ability to work independently with professionalism and discretion in high-pressure situations.
- Valid driver’s license to support the Valet team during peak seasons.
- Flexible availability, including early mornings, late evenings, holidays, and special events.
Responsibilities
- Manage in-house guest calls and make outbound calls for the resort.
- Handle reservations, payments, and guest records accurately, maintaining confidentiality and attention to detail.
- Communicate with housekeeping, maintenance, and other departments to support smooth operations and guest satisfaction.
- Resolve guest concerns professionally in accordance with company policies and safety procedures.
- Support the Valet team during peak seasons, as needed.
Benefits
- Career growth opportunities, including promotion from within.
- 401(k) matching.
- Paid time off.
- Holiday compensation.
- Health, dental, and vision coverage for full-time associates.
- Employee appreciation events, discounts, and perks at all resorts.
- Education assistance programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
