Call Center Agent

Spire Orthopedic Partners • Stamford, CT

5d

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices. As a Management Services Organization, it provides administrative infrastructure, support, capital, and operational resources so physicians can focus on patient care. Its network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts.

The Call Center Agent serves as an initial point of contact for new and current patients. The role handles patient calls, gathers and provides information, routes calls and messages to the appropriate people, and enters pending documents into patient charts in the electronic medical record system. Agents are expected to communicate professionally and demonstrate tact, compassion, and confidentiality.

Requirements

• High school diploma or equivalent.
• One year of medical experience.
• Knowledge of HIPAA and other insurance regulations, policies, and procedures.
• Knowledge of medical office procedures, policies, practices, and medical terminology.
• Strong verbal and written communication skills.
• Extensive customer service experience.
• Computer skills and proficiency with Windows-based software.
• Strong problem-solving skills.
• Ability to represent the organization professionally.

Nice To Haves

• Health care receptionist or call center experience preferred.
• Experience with electronic medical systems, including Athena/Centricity, Medi-Tech, or similar systems, is a plus.

Responsibilities

• Serve as the call center’s initial point of contact to register new patients and direct current patients, using tact, compassion, and confidentiality.
• Manage calls from patients requiring medical care and provide or gather needed information.
• Take electronic messages and convey information to the appropriate medical care providers.
• Screen and transfer calls to the appropriate person or department.
• Assign pending documents into a patient’s chart in the EMR system.
• Perform other duties as assigned by managers and leads.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous PTO.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED