Guest Services Associate (Overnight Shift) Arleta, Ca
About The Position
The Guest Services Associate provides a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect at a recuperative care facility. The position is based in Arleta, California, reports to the Program Coordinator, and is classified as non-exempt and full-time. The schedule is Sunday through Thursday, 11:00 p.m. to 7:30 a.m., at an hourly rate of $18.50. Candidates receive on-the-job training; prior experience is not required, although caregiver experience in a healthcare or recuperative care environment is preferred. Employment is contingent on required background and Live Scan checks and a TB test.
Requirements
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Ability to work five eight-hour shifts.
- Excellent oral and written communication skills.
- Ability to communicate effectively with staff at all levels, guests, and visitors.
- TB test required.
- Fingerprint Live Scan and background check required.
- Ability to meet the physical requirements of the role, including standing and walking 90% of the time; frequent bending, stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, pushing, and pulling; and frequently lifting, pulling, pushing, or moving up to 50 pounds.
- Ability to use conversational speech for effective verbal communication.
Nice To Haves
- At least two years of caregiver experience in a healthcare or recuperative care environment (preferred).
- Current BLS certification (preferred, but not required).
- Bilingual Spanish (preferred).
Responsibilities
- Ensure the safety and security of the recuperative care facility.
- Conduct daily facility and equipment inspections and constant room checks.
- Perform guest intake, greet guests, and provide program-guideline orientations when applicable.
- Develop rapport and trust with guests, gather feedback, check in with them, and attend to their requests.
- Create, lead, and/or implement guest engagement activities when applicable.
- Assist nursing staff, social services, and external partners with guest appointments or check-ins.
- Help management maintain accurate bed availability information and documentation.
- Assist lead staff or program management with supply inventory checks and logs.
- Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
- Respond to guest concerns and provide positive interventions.
- Attend meetings, shift handoffs, and role-related training, including training such as BLS, crisis prevention, harm reduction, trauma-informed care, and DEI.
- Perform laundry, boutique, and mealtime duties; provide housekeeping services in the absence of the environmental site associate.
- Adapt to schedule changes and work additional shifts to meet facility needs, consistent with labor laws.
- Maintain a positive, professional image and follow the organization’s dress code.
- Follow NHF policies and procedures and perform other assignments to meet facility needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
